JWT Not working for Production at all (for sandbox the same)

3 replies
849 views

I got test environment for customer, but I can't access to get data.
I created Jwt for production, but in response I catch Invalid token.
May somebody knows what a reason can be?

authentication

A

Anonymous

Hi @Alina Zabolotnaia I'm not seeing a screenshot where you are actually getting the valid token before calling the Call Log API. The problem could be that you haven't been able to correctly set up postman for JWT and get the token, in which case I'd recommend reading through this guide and using the Postman collection provided here for testing JWT auth. Once that works, please confirm and then execute Call Log API.

A

alinazabolotnaia

Author

The First Step

@Suyash Joshi thank you for your answer! I did according this guide and got this error. What can be the problem?

ByrneReese

Product Manager

@Alina Zabolotnaia What token are you using in your Authorization header? Bear in mind that the JWT token is used to retrieve an access token, and this access token is then used in your HTTP Authorization header to successfully authenticate with RingCentral. A common misunderstanding is that the JWT token you retrieve from the Developer Console is used directly in your Authorization header. Do you know if this is what you are doing?

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