The First Step

Question

Manual Pass API Parameters

4 replies
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Our organization is trying to create an API call which, when called, will locate an alternate lead in a campaign and perform a manual pass. Details on the MANUAL_LEADS leadAction are sparse on the developer page. Can anyone provide the available elements of the paramMap for the MANUAL_LEADS action? We have the below but are looking to include the agent performing the manual pass as well as agent notes.

"leadActionParams":{
   "paramMap":{
      "PASS_DISPOSITION":"Sample Disposition",
      "REQUEUE":"false",
      "DO_NOT_CALL":"false",
      "PASS_DELAY":0,
      "MERGE_ORIGINAL":"true"
   }
}

Engage Digital and Engage Voice

Community Manager

Hi @Tad Schilke (P),

That's all the params for current paramMap under MANUAL_LEADS.

Author

The First Step

The UI is able to do a manual pass with agent notes; is this done outside of an API call?

Community Manager

@Tad Schilke (P) Let me double check with the corresponding dev. He's on holidays at the moment. I'll get back to you in a few days.

Community Manager

@Tad Schilke (P)

Sorry for the delayed response. Here's what I get from the dev:

MANUAL_LEADS doesn't support AGENT_NOTES.

However, another endpoint is used to perform it:

PUT [https://engage.ringcentral.com/voice/api/](https://engage.ringcentral.com/voice/api/v1/admin/accounts/accountId/campaignLeads/actions)v1/admin/accounts/{accountId:[0-9]+}/dialGroups/{dialGroupId:[0-9]+}/campaigns/{campaignId}/leads/{leadId}/passes/{passUii}/agentNotesAndDisposition

which takes agentDisposition and agentNotes as query params or form data params.