The First Step

Question

Message sends failing with SendingFailed

3 replies
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Message sends have been failing for the last 24 hours with SendingFailed status. I don’t see any issues in the developer dashboard, and I don’t see a way to get more information from the API.

This is a mission-critical application that has been working for many months. Any ideas on how to debug this to the next level of detail?

I created a support ticket as well.

Author

The First Step

More info - send is failing from the RingCentral app as well:

Author

The First Step

My company is dead in the water until this is fixed - where do I turn for help? I’ve submitted a ticket but have received no response in a couple of hours.

Community Manager

This can be a specific issue on your account TCR. So you should wait for the support team to check your account and get back to you via the support case.