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The First Step
April 23, 2016
Question

most time I cannot receive SMS

RC api returned successful response, but most time I cannot receive SMS, please see the below api response


return status: 201

{


"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,

"id":1429594005,

"to":[

{


"phoneNumber":"+16304235427",

"location":"Aurora,IL"

}

],

"from":{


"phoneNumber":"+13234308604",

"location":"Montebello,CA"

},

"type":"SMS",

"creationTime":"2016-04-23T11:44:26.000 Z",

"readStatus":"Read",

"priority":"Normal",

"attachments":[

{


"id":1429594005,

"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,

"type":"Text",

"contentType":"text/plain"

}

],

"direction":"Outbound",

"availability":"Alive",

"subject": "verification code:2164",

"messageStatus":"Sent",

"smsSendingAttemptsCount":1,

"conversationId":6361148894337916524,

"conversation":{


"id":"6361148894337916524",

"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/6361148894337916524";

},

"lastModifiedTime":"2016-04-23T11:44:26.934Z"

}

6 replies

Employee
April 23, 2016
I suspect it may happen because our SMS provider blocks SMS messages which contain words like "verification code". I have seen this before. Please try to change subject.
The First Step
April 23, 2016
Thanks Anton, I tested again, you are correct, SMS was blacklisted
Found Your Voice
April 23, 2016
Thanks for answering this Anton, do we have that list of blocked verbiage published on our site anywhere?
Employee
April 24, 2016
No we don't. Need to communicate to our SMS provider to further clarify this point.
The First Step
June 28, 2019

We still need a blockage list documented somewhere so that we can verify if these type of situation comes where there is no clear picture why the SMS was not received inspite of have a successful delivery.

Apart from communicating the SMS provider, Rc should also document the list of content words do that this can be avoided

The First Step
June 29, 2019

We still need a blockage list documented somewhere so that we can verify if these type of situation comes where there is no clear picture why the SMS was not received inspite of have a successful delivery.

Apart from communicating the SMS provider, Rc should also document the list of content words do that this can be avoided