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The First Step
January 23, 2023
Question

MSG-242

Any chance of getting SMS enabled on my sandbox account. Trying to do a POC to see if RC suits our needs.


Thanks!

    8 replies

    PhongVu
    Community Manager
    Community Manager
    January 23, 2023

    Sandbox number?

    matthew-1The First StepAuthor
    The First Step
    January 23, 2023

    Yes Sandbox. Trying to build new partner app.

    PhongVu
    Community Manager
    Community Manager
    January 23, 2023

    I am asking what is your sandbox number?

    matthew-1The First StepAuthor
    The First Step
    January 23, 2023

    Sorry. 18024486628

    PhongVu
    Community Manager
    Community Manager
    January 23, 2023

    I enabled it locally but it seems not working. Please try from your app and if it fails, submit a dev support ticket and the team will help to enable it from our SMS upstream service.

    matthew-1The First StepAuthor
    The First Step
    January 23, 2023

    Yes got error from API saying.

    "messageStatus": "SendingFailed",


    Will open ticket.

    PhongVu
    Community Manager
    Community Manager
    January 25, 2023

    Hi Matthew,

    I believe your sandbox number is still not provisioned. It takes longer time now because the team is getting to the bottom of the issue and solve it once for any new sandbox phone number.

    Your patience is much appreciated!

    matthew-1The First StepAuthor
    The First Step
    January 25, 2023

    New question. Are they any webooks so can be notified of incoming SMS messages? Or need to Poll via Api?