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The First Step
April 17, 2023
Question

MSG-242 Error when trying to send SMS on Production

I am getting a "MSG-242 The requested feature is not available" error when trying to send sms in my production app. I checked and saw that SMS was enabled, but when I go to https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms I get a message saying

"message": "Internal Server Error. Consult RC Support.",


Is anyone able to help?

    2 replies

    PhongVu
    Community Manager
    Community Manager
    April 17, 2023

    Has your company registered for a TCR campaign yet. Has you company requested and got approved campaign id(s) yet? If not, check the process on the top orange banner and follow the instructions to process the registration steps.

    If your company has done both the above and still got blocked sending SMS, please submit a customer support ticket.

    ovillaThe First StepAuthor
    The First Step
    April 17, 2023
    We have requested our campaigns already and have them approved as well.