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New Participant
January 22, 2020
Question

My call centers' numbers are labeled as "Scam Likely"

When my agents make calls to customers, the customers don't pick up because they are telling us that the numbers are labeled "Scam Likely". Is there a resolution for this?

2 replies

PhongVu
Community Manager
Community Manager
January 22, 2020

It depends on what scam detection service your customer is using. The number might be flagged by a customer earlier.

I recommend you to contact the customer and ask them to check with the service they use to "unflag" it.

New Participant
September 6, 2022

@Tony Tran You solve it? i need help with the same issue