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The First Step
September 13, 2022
Solved

My Sandbox account login credentials have been wiped out as well as JWT credential

Hi RingCentral,

I have just found out that I don't have my Sandbox account login and JWT credentials anymore:

1663086329693.png

1663086374412.png

Can somebody comment on this please.

Best,

Nikolai Chashchin

PhongVu
PhongVuAnswer
Community Manager
September 14, 2022

There is an outage in the sandbox environment again. The team is alerted and they are working on restoring it.

Please stay tuned.

6 replies

New Participant
September 13, 2022

I am also experiencing this issue. because of this I cannot access my sandbox account.

New Participant
September 13, 2022

.

New Participant
September 13, 2022

I am having the same problem. Looks like RingCentral's Sandbox environment is down. Has any one seen this kind of issue before and how long does Ringcentral take to resolve such issues? @ringcentral-admin @ringcentral @Becky-Community_Manager

PhongVu
Community Manager
PhongVuAnswer
Community Manager
September 14, 2022

There is an outage in the sandbox environment again. The team is alerted and they are working on restoring it.

Please stay tuned.

The First Step
September 14, 2022

Thanks, Phong

PhongVu
Community Manager
Community Manager
September 15, 2022

Sandbox service is back to normal now.