Skip to main content
The First Step
June 10, 2021
Question

New accounts not receiving invite emails

Hi,

I create 2 new accounts on dev test service. None of them received the invitation emails to activate the accounts. Nothing in spam filters, nothing in email logs. Tried the "resend invite" button many times, popup says "A new welcome email has been sent" but no email is ever received.

question.png

1 reply

PhongVu
Community Manager
Community Manager
June 15, 2021

What is your sandbox account main company number?