OAU-141 - Authentication is prohibited due to an inappropriate user state

3 replies
403 views

Hello,

I’ve started getting these errors in production. It has worked fine for the longest time and I’m not sure what’s causing this. The first time I got it I stopped the process and waited several minutes before starting it again which worked fine. This time that doesn’t seem to be working.

Any help appreciated as I cannot find any information about this error.

O

Occuflex1605871019Answer

The First Step

Turns out I just needed to regenerate the JWT for those extensions. I’m not sure why the previous ones stopped working when I have been using them for a few years.

PhongVu

Community Manager

What is the app client id? And what is the user extension id who authenticates the app?

O

Occuflex1605871019

AuthorAnswer

The First Step

Turns out I just needed to regenerate the JWT for those extensions. I’m not sure why the previous ones stopped working when I have been using them for a few years.

PhongVu

Community Manager

Turns out I just needed to regenerate the JWT for those extensions. I’m not sure why the previous ones stopped working when I have been using them for a few years.

JWT token expires if you selected the expiration period. That could be the reason in this case.

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