On-Demand Call Recording not working in sandbox

Evan after enabling on-demand call recording in devtest, it doesnot record the call after pressing *9 or record button during calls

Community Manager

Can you record using the Record button on the RingCentral Desktop phone app?

Author

The First Step

no, when i click record button automated voice says, on-demand call record disabled.

Author

The First Step

Hi @Phong Vu, is there any resolution??

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