Presence Option to Display Number Coworkers Are On The Line With

Question

Hello,Part of my duties are handling the phone for my office, and it would be great to see who/what number my coworkers are on the line with, not just that they're busy, in the instance, two coworkers are on the phone together, but a client needs to speak with either, and the coworker would like me to interrupt/transfer the call. Right now, I can't tell who coworkers are on the line with.Thanks!

PhongVu · Answer

Basically, you can use the Telephony Session Event notification to detect your co-workers active calls. You can also poll (not recommended) by calling the Get User Active Calls and parse the call info to identify who are the call parties (e.g. by the phone number).

Then you can use the Call Control to forward an incoming call to your co-worker.

These blogs give you better understanding about the usages of telephony session event notification and call control APIs

https://medium.com/ringcentral-developers/ringcentral-telephony-session-events-notifications-98b3f8d29745

https://medium.com/ringcentral-developers/building-a-real-time-call-report-app-3eee247a141d

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