Pull Caller Wait times for a specific group

Question

Hi all,I’m just getting started with this project whereby I need to pull in Caller wait times for a specific department.  I would be using C#; but don’t know where to start.  Rest API’s, Database schema, permissions, etc.Any help would be appreciated.

PhongVu · Accepted Answer

Thank you for the information. Do you know if there are any full examples or GitHub resources in C# for doing this?

Unfortunately, there is no full sample code for other programming language. However, there is a .NET SDK and there are sample codes showing how to subscribe for push notifications and how to receive the event. You just have to choose implement your own logics to parse the event payload and calculate the call metrics as shown in the example in the blog.

https://developers.ringcentral.com/guide/notifications/webhooks/quick-start#c#

https://developers.ringcentral.com/guide/notifications/websockets/quick-start#c#

PhongVu · Answer

There is no API to retrieve such a call metric. You will have to implement an application which listens to the telephony session events of a call, then process the raw data to calculate the waiting time of a call.

Read this article to learn about the telephony session event notifications.

Read this article to learn more about how to process the raw telephony data.

Also, if your company is interested to use a 3rd party app for advanced call analytics, check out this app

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