RC integration with zoho

There is integration with Zoho crm and you can find here: App Gallery for Zoho: https://developers.ringcentral.com/app-gallery.html#/app/zoho

Regarding Softphone, I can see issues raised here: https://forums.developers.ringcentral.com/idea/314/zoho-ringouts-to-softphone.html

But if you see the reference here: https://help.zoho.com/portal/en/kb/crm/extensions/telephony/articles/ringcentral-integrate#RingCentral_Browser_Calling

It's written that we can make calls through :

1. RingOut
2. Browser
3. Softphone

Anirban, I need the integration to allow for SMS messaging through the RC/Zoho integration. I know an app for that exists already; BUT it only allows for BULK messaging and any individual response from a lead or contact in Zoho doesn't get recorded in their activity, ONLY my outgoing SMS messages are recorded.

Can you help with that?

Can you repost your question to the "Customer community"?

Thanks

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