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February 4, 2026
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Receiving: "errorCode" : "CMN-101", "message" : "Parameter [answeringRule] value is invalid."

We are using .NET code to post audio files to the RC system for callers to automatically here when they dial a specific number. Code has been working fine past two years or so and today we started receiving the error when the code tries to post the audio file to the endpoint:

Content: { "errorCode" : "CMN-101", "message" : "Parameter [answeringRule] value is invalid.", "errors" : [ { "errorCode" : "CMN-101", "message" : "Parameter [answeringRule] value is invalid.", "parameterName" : "answeringRule" } ], "parameterName" : "answeringRule" } Request: Method: POST, RequestUri: 'https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/greeting?apply=False'

 

The current greeting answering rule ID we are using is: business-hours-rule

Has there been a change or something on the API end?

    PhongVu
    PhongVuAnswer
    Community Manager
    February 5, 2026

    Can you doubler check if your account is already migrated to the new User call handling framework. Please see the instruction in this dev guide to detect that, and if so, check the section below for new methods
    https://developers.ringcentral.com/guide/voice/call-routing/user-call-handling/migration-guide#how-to-manage-user-call-handling-state-based-rules-via-api

    1 reply

    PhongVu
    Community Manager
    PhongVuAnswer
    Community Manager
    February 5, 2026

    Can you doubler check if your account is already migrated to the new User call handling framework. Please see the instruction in this dev guide to detect that, and if so, check the section below for new methods
    https://developers.ringcentral.com/guide/voice/call-routing/user-call-handling/migration-guide#how-to-manage-user-call-handling-state-based-rules-via-api