Recording stop after caller is put on park location

A parked call can be picked up by any other agents and it is kind a new call (even the session id remains the same). I am not sure that it should behave as you expect that the recording must be resumed. It is not the same as hold/resume a call.

I agree with Chris. After the call is resumed it should start recording on the extension that continues the call. Right now I am looking for important conversations that happened after the call was retrieved from Park 71. I can see the length of the call shows it connected; however I am unable to find the recording. Anyone have a fix for this?

@patti-c. I guess you can request this missing aspect as a feature to be added where resumed call can be recorded. You can add it as a feature request in idea portal which will help RC team to add that in furure version.

We would like to have Park Location/ Extension be available for Automatic Call Recording so that they don't have to patch 1 call to another. UID: 268820041.

Yes please, did this ever get a work around? We have same issue

The situation is still the same. When a call is parked the current call recording will be stopped. When another agent (can be the same agent who parked the call) picks up that parked call, the agent will need to click the Record button again to record the call. Eventually, there will be 2 call recordings. If the same agent picked the parked call, that agent will see 2 call recordings. If a different agent picked the parked call and record the call, each agent will see their own call recordings.

You can enable the automatic recording feature, then the call will be recorded automatically when an agent answers or picks up a call from a parked location.