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The First Step
January 20, 2022
Question

RingCentral call recording files

Hello.I understand that call recording files are held by RingCentral for 90 days before being deleted.We are trying to get our RedBox system set up to archive these calls. As a contingency we are looking at SFTPing them before our 90 day limit hits. Does anyone know if I start downloading them now via SFTP they will be flagged on Ring Central's system as being downloaded already, or deleted? I don't want to interfere with our potential system which is in development but am a bit concerned that we may loose files if not sorted soon. Many thanks

    3 replies

    January 20, 2022

    We do not have flag to mark call recordings being read/dowloaded I believe.

    Default Retention policy is 100K recordings/90 days which ever is first : https://support.ringcentral.com/article/2178.html

    New Participant
    December 9, 2024

    Is it possible to retrieve an important conversation mp3 that is 93 days old today?

     

    PhongVu
    Community Manager
    Community Manager
    December 10, 2024

    Is it possible to retrieve an important conversation mp3 that is 93 days old today?

     

    I don’t think so. Check out the RingCentral data retention policy from this article.