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The First Step
February 2, 2018
Question

RingCentral dashboard API - How to get Queue Monitor and Service Level data

Hello, I was wondering if anyone knows where to get the API for the RingCentral Live Reports feature:



I would like to get the following info from the RingCentral Dashboard:


1. Queue monitor (I need to know if value of callers in the queue is > 0 )

2. Service Level % (I need to know if the queue is below, at or above the stated % threshold)


3 replies

February 2, 2018
Hi Stan,

We don't have a Live Reports API just yet but we are considering this. Thanks for providing us your use cases. We don't have a date on when we can provide this yet but when we have additional information, we'll post it here.
The First Step
February 5, 2018
Looking forward to your reply. 
New Participant
March 7, 2018
I'd also love to see this feature.