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The First Step
February 9, 2018
Question

RingOut problem - why did the "to" phone become the first leg and "from" phone the second leg?

We developed all features with RingOut API in sandbox for our web application. Yesterday it worked perfectly.Today strange things happened. When made call, somehow the "to" phone became first leg and "from" phone the second leg. The response after RingOut request was as something like

{
    "id": "Y3MxNjk2MTIzOTgyNDMyMTUyMDlAMTAuMjguMjAuMTEw",
    "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ringout/Y3MxNjk2MTIzOTgyNDMyMTUyMDlAMTAuMjguMjAuMTEw",
    "status": {
        "callStatus": "Invalid",
        "callerStatus": "Invalid",
        "calleeStatus": "Invalid"
    }
}Can someone let me know what went wrong?

22 replies

The First Step
March 16, 2018
Put our old original code back in place and it is working again for us now.  Thx
The First Step
September 12, 2018
Well since RingCentral turned off the simple easy to use RingOut API - has anyone built a new dial out tool with the new platform?  Results?  I tried messing around with the C# Client - it's horrible.  Way too complicated.