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The First Step
April 6, 2023
Question

SCIM Create User "License limit has been reached" in Sandbox

SCIM Create User "License limit has been reached" in sandbox, how to solve this?

5 replies

PhongVu
Community Manager
Community Manager
April 6, 2023

You can only add up to max 4 users to a sandbox account. What is the reason you need more than 4 users? You can delete a user and try adding a new user. Or you can sign up for another sandbox account to test it if you have reach the max user in this current sandbox account.

The First Step
April 11, 2023

I'm unable to create a user by SCIM API call. Whenever I'm trying to create a user I'm getting license limit has been reached error even in my user list there is only 2 user.

Why?

New Participant
July 19, 2023

We are also facing same issue while creating user through SCIM API ""detail":"License limit has been reached"" in our Sandbox environment though we have only one user in Sandbox

1689796421973.png

Client id: 58vApvr780Wbl06i4ZMp9q

New Participant
July 19, 2023

We are also facing same issue while creating user through SCIM API ""detail":"License limit has been reached"" in our Sandbox environment though we have only one user in Sandbox, How can we resolve this?

1689796598245.png

Client id: 58vApvr780Wbl06i4ZMp9q

PhongVu
Community Manager
Community Manager
July 19, 2023

Check the "unassigned extensions" list to see if you have created earlier. If you don't see unassigned extension from the list, let me know your sandbox account id or the main company number.

screen-shot-2023-07-19-at-11431-pm.png