Send message was failed

2 replies
1372 views

- My company send every message was failed from 11.02.2021 to now, we sent by API and sent by Ringcentral phone is the same status "sendingfailed".

- When I check your Analytics board, all of most requests is success.

PhongVuAnswer

Community Manager

Looks like the number is blocked by mobile carriers for P2P SMS violation. You should create a support ticket to verify this. And if the number is blocked by mobile carriers, we cannot really help to unblock it.

PhongVuAnswer

Community Manager

Looks like the number is blocked by mobile carriers for P2P SMS violation. You should create a support ticket to verify this. And if the number is blocked by mobile carriers, we cannot really help to unblock it.

J

justin-nguyen

Author

The First Step

Thanks, my company have contacted by phone with your customer service, then we have been enabled sending message feature. But we cannot receive any cause about P2P SMS violation, can you give me some cases which violates P2P SMS

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