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New Participant
August 1, 2022
Question

Set main number for text messages

How in the world do I set my main (ported in ) phone number to send/receive the texts from? I have gone through every menu and cannot seem to figure out how to set my main company number as the number for texting. I am a single user for now and the single number for call/text/fax was a major selling point for me. Help! Thanks!!

3 replies

PhongVu
Community Manager
Community Manager
August 1, 2022

Login your RingCentral account admin portal and open the General Settings page as shown below and select the extension which needs to send/receive text messages from the main company number.

screen-shot-2022-07-25-at-102714-am.png

New Participant
December 22, 2022

We just started with Ring Central. I have the same problem noted above. I followed the guidance from Phong Vu but I have no options under the General Settings tab. See below. Please assist.

screenshot-2022-12-22-081825.jpg

PhongVu
Community Manager
Community Manager
December 22, 2022

This is really not an application development issue. Please post your question in the User Community or open a support ticket.