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The First Step
June 20, 2023
Question

SIP Registration - JWT Auth error: "SPR-112 Client Edition is not compatible with current Brand"

After successfull JWT authorization for Client ID 5kbWr8Q48FFbdt4wl2f6q4 (Avaya Cloud Office - Sandbox - RingCentral Softphone Demo CSharp), the first Rest API call "SipProvision" fails w/ error message "SPR-112 Client Edition is not compatible with current Brand". The app setting is configured as "public" and NOT limited to brand "Avaya Cloud Office". As authorization method is JWT, I have no idea how to configure brandid 6010 inside C# program code. ringcentralsoftphone-jwt.jpg

Please note: Auth via "Password" is no longer supported. Furthermore we're going to build a server-side app (Windows Service in C#), that's why rc.Authorize is called w/ JWT.


avayacloudoffice-app-clientid.jpg

Client ID for this app in Avaya Cloud Office sandbox is: 5kbWr8Q48FFbdt4wl2f6q4


avayacloudoffice-app-security.jpg

The app is configured as public w/o any limitation/restriction on specific brand.



11 replies

Employee
September 28, 2023

Update to every one: I have updated the https://github.com/ringcentral/RingCentral.Softphone.Net project.

It should just work now. Follow the instructions on the readme page please.