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The First Step
February 24, 2023
Solved

SMS Not Enabled In Sandbox

Hello,

I'm trying to test sending an SMS from the sandbox with phone number "12679304303", but I am getting this response:

{
  "errorCode": "FeatureNotAvailable",
  "message": "The requested feature is not available",
  "errors": [
    {
      "errorCode": "MSG-242",
      "message": "The requested feature is not available"
    }
  ]
}

Could someone please enable SMS for my account? Thanks!

PhongVu
PhongVuAnswer
Community Manager
February 24, 2023

Enabled. Please retest.

3 replies

PhongVu
Community Manager
PhongVuAnswer
Community Manager
February 24, 2023

Enabled. Please retest.

The First Step
February 24, 2023

It works now. Thank you for resolving this matter promptly.

The First Step
March 1, 2023

Hi, I'm also trying to test sending an SMS from the sandbox with phone number "16502420326", but I am getting the same error response:

"errorCode" : "FeatureNotAvailable",

"message" : "The requested feature is not available",

Could you please enable SMS for my sandbox phone number?