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New Participant
March 18, 2021
Question

SmsSender feature not available

Hi, I'm getting this response from the service

Unhandled exception. System.AggregateException: One or more errors occurred. (One or more errors occurred. (Response:

StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:

{

Server: nginx

Date: Thu, 18 Mar 2021 16:43:12 GMT

Connection: keep-alive

RCRequestId: 079f0f6c-8809-11eb-8087-005056bbf8c9

RoutingKey: SJC11P01PAS01

X-Rate-Limit-Group: medium

X-Rate-Limit-Limit: 40

X-Rate-Limit-Remaining: 39

X-Rate-Limit-Window: 60

Content-Type: application/json; charset=utf-8

Content-Length: 211

Content-Language: en-US

}

Content: {

"errorCode" : "FeatureNotAvailable",

"message" : "Phone number doesn't belong to extension",

"errors" : [ {

"errorCode" : "MSG-304",

"message" : "Phone number doesn't belong to extension"

} ]

}



If I use extension 101, I can't log in with my account (since it's 102) but when I log in with 102 I get this weird thing.

This is sandbox.


    3 replies

    PhongVu
    Community Manager
    Community Manager
    March 18, 2021

    Your sandbox main company number?

    The First Step
    March 18, 2021

    Note that when you are using your sandbox for testing, you have to use the sandbox phone number and extension - you cannot use any of your live phone numbers or extensions.

    PhongVu
    Community Manager
    Community Manager
    March 18, 2021

    This is not applied to sending SMS message. It needs a direct number or a digital line. Main company number should be SMS provisioned too and can be used with the extension it's associated with (via IVR setting).