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The First Step
Michael65756949The First Step
The First Step
August 7, 2020
Question

Softphone keeps reseting

We have embedded the RingCentral softphone in our CRM using the SDK. Our employees keep having their softphones reset.

Is there something that is causing this or a way to stop so that the softphone does not reset?

    2 replies

    PhongVu
    Community Manager
    PhongVu
    Community Manager
    August 7, 2020

    What do you mean by "reset" relogin?

    The First Step
    Michael65756949The First StepAuthor
    The First Step
    August 7, 2020

    The softphone does not force login. More so it appears to reset by going offline then online again.

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