Softphone with sandbox not ringing on calls

2 replies
265 views

Hi,

I'm new to ringcentral, to testout the softphone with ringcentral sandbox credentials, I tried calling my ringcentral phone number +16502420059 using another phone number, but the softphone doesn't ring at all and the call goes to missed calls with voice note.

phone not ringing

PhongVu

Community Manager

Did you try the RC app for sandbox? Could you make an outbound call from your number?

A

abs-21

Author

The First Step

yes I tried using RC Phone desktop app for windows, I logged in using the sandbox credentials. But I never receive a call, all calls just directly go into missed call section.
As for outbound call It shows call status success and

"result": "Call connected", 

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