Skip to main content
The First Step
January 10, 2024
Question

Still waiting for SMS approval since December

Can anyone provide an update for the enabling of SMS on our sandbox number?!?! It's impossible to get API approval without testing, and I can't test without the ability to send SMS messages.

4 replies

PhongVu
Community Manager
Community Manager
January 10, 2024

What is the support case number? I can ask them to give the status.

Meanwhile, if this is urgent for you to complete your project, give me the app client id and I can manually move it to your production so you can test the app on your production account.

mthompsonThe First StepAuthor
The First Step
January 10, 2024

I sure would appreciate any pressure you can exert! The case number is 21168651.

The First Step
January 11, 2024

Hi, I'm the dev working Mark. It does console.log the `record.phoneNumber`
1704989631516.png
Just some extra background info.
1. I get this warning for the SMS option in the Getting Started process.
1704989746561.png
2. On the API Reference page, I get this message.
1704989921469.png

PhongVu
Community Manager
Community Manager
January 11, 2024

Because that main company number is assigned to Mark via the auto-receptionist settings. So you cannot authenticate the API reference portal to try sending SMS form that number.