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Found Your Voice
November 12, 2021
Question

"Swap" Phones?

Is there a way to "swap" phones like you can on the website? The way I'm trying returns an error.


Script: https://ghostbin.com/ZdLc2
Full Error: https://ghostbin.com/zqrTo


Content: {
  "errorCode" : "FeatureNotAvailable",
  "message" : "Unknown device update use case",
  "errors" : [ {
    "errorCode" : "DEV-127",
    "message" : "Unknown device update use case"
  } ]
}

2 replies

PhongVu
Community Manager
Community Manager
November 16, 2021

Can you show the feature you mentioned "on the website"?

Found Your Voice
November 16, 2021

My apologies for being vague, what I'm talking about is on service.ringcentral.com -> Phone System -> Phones & Devices -> User Phones -> [Select a users[1] phone to "Swap"] -> Change Phone -> Existing RingCentral phone -> [Select the user[2] to swap phones with] -> "Swap"


It gives you the ability to move users between 2 different phones, so user[1]'s extension would move to users[2]'s desk phone, and users[2]'s extension would be moved to user[1]'s desk phone


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