Unable to see faxes that were not sent.

11 replies
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I recently conducted a test by sending a fax using the following RingCentral API endpoint:
https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store.

In this instance, I mistakenly used an incorrect fax number. I was expecting to see a "Failed" status for the fax, but I am currently only able to view faxes marked as "Sent." Could you kindly guide me on how to retrieve the status of failed faxes or direct me to the appropriate method for monitoring this?

Thank you for your assistance.

PhongVuAnswer

Community Manager

If sending a fax fails, the fax message status will be 'SendingFailed'. The failed fax message should be still in the user message store. Make sure that you authenticate your app with the same user, or if you read the message store of other users (as a super admin user) you need to specify the correct user id in the API path.

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PhongVu

Community Manager

Would it be possible to use Analytics API to see failed fax?

No, currently the Analytics data do not include Fax call data.

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