Update Ringcental Online Account Portal adding new users and extensions.

5 replies
1006 views

I am trying to configure sandbox environment to match what we will have in production. I added several users and extensions.

I noticed that notification email doesn't go to new user email address and newly created users/extension stay "NotActivated".

How do I fix it?

Thank you for your help

admin portal

B

benjamin-dean

Found Your Voice

New users should be receiving these emails. Have you checked the SPAM folder just to be certain?

A

alec-dfour

Author

The First Step

I did

B

benjamin-dean

Found Your Voice

I'm trying to find the right person to help address this, in the meantime if you haven't already, could you please create a support ticket for this issue?

A

alec-dfour

Author

The First Step

How do I create a ticket?

B

benjamin-dean

Found Your Voice

If you visit the RingCentral Developer Portal, authenticate, and click the "Support" link (https://developers.ringcentral.com/support.html), there is a link displayed as "click here" in the copy of that page which reads:

If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.

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