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The First Step
April 3, 2023
Question

Update Unified Presence not working for other extension

We use the function "Update Unified Presence". This works fine for the own extension. But when specifying another extension we get an error:

Content: {"errors":[{"errorCode":"PRS-012","message":"Presence may be updated for the requester own extension only."}]}

Note: The user we use is a "super admin". So there should be no problem with the permission.

Does anyone know what the problem is and how we can resolve it?


    2 replies

    PhongVu
    Community Manager
    Community Manager
    April 4, 2023

    I think that is by design. Let me check with the team and confirm.

    rklothThe First StepAuthor
    The First Step
    April 5, 2023

    I've asked RingCentral support (made a Ticket) and they confirmed, that it is by design.

    The only thing I don't understand about it is: In the API call I can specify an extension. Why is the parameter there if it is not possible to call this function for another extension/user?