The First Step

Question

User Phone is not activated

3 replies
827 views

It has been more than 48 hours since I added a phone / device and number associated with that device (as seen in attached screenshot) after following the steps on this link - https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US

But still the Status has not changed from N/A to active.

phone numbers

Community Manager

Is this your sandbox account? What is the account id or main company number? Have you tried login the RingCentral App?

The First Step

@Phong Vu ,
1. Yes. This is a sandbox account.
2. attached is the main company number for the sandbox account

3. Yes, I tried to login the ringcentral app from the admin portal, but there is always authorisation error (OAU-222)

Author

The First Step

@Phong Vu ,
1. Yes. This is a sandbox account.
2. attached is the main company number for the sandbox account

3. Yes, I tried to login the ringcentral app from the admin portal, but there is always authorisation error (OAU-222)