The First Step

Question

User unable to reset own password

3 replies
379 views

My newest user is unable to reset her own password. Whenever she asks to reset it, a request goes to our admin email even though her email address is associated with the account. We want her to be able to have control over her own user info - how do we give her permission to change her own password?

Mary-Community_Moderator

Community Manager

Hi! May I know the extension number of this user? Thanks!

Author

The First Step

-3361. Thank you!

Author

The First Step

She went to the Ring Central website, input her phone number, and selected "forgot password". The request to reset the password then went to the email inbox associated with our admin account, rather than her email inbox, which is associated with her phone number.