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The First Step
September 6, 2023
Question

Webhook

Can we get note using webhook? I was trying to extracts notes from ringCentral and push it to other system when the agent type a note and save on on ringcentral.


2 replies

PhongVu
Community Manager
Community Manager
September 6, 2023

What "note"? All type of event notifications are listed here.

tleykuneThe First StepAuthor
The First Step
September 7, 2023

Thank you for your response
Agent notes, like Disposition Notes. Agent notes are used by agents to document important information on a call or chat with a lead or customer.
https://support.ringcentral.com/engagevoice/agent/voice-agent-take-notes.html
I want to extract this note and push it to another system