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The First Step
April 21, 2021
Question

Webhooks stopped working

Hi. We've stopped receiving webhooks in our production account as of late last night (4/20/2021). Subscription is active and current.

Thanks for any assistance on this.

    5 replies

    PhongVu
    Community Manager
    Community Manager
    April 21, 2021

    My webhook notifications work well on production. Can you double check the address, or delete and create a new one to check?

    The First Step
    April 21, 2021

    Phong,

    No changes on our end. I'm using the https://developers.ringcentral.com/api-reference/Subscriptions/createSubscription user interface to create the new subscription. I've successfully removed the old but having trouble getting the "createSubscription" to work. Am currently getting a "WebHook server response is invalid" SUB-525 error. It may have to do with the value I'm specifiying for "verificationToken". What value should be supplied for that parameter?

    Thanks

    New Participant
    April 22, 2021

    Hi All - our webhooks stopped working at the same time. I am about to try and re-create the subscription. I will update here with any progress in testing.

    The First Step
    April 22, 2021

    Same here - Webhooks are not working for us as well

    The First Step
    April 23, 2021

    Same for us - webhook doesn't work! Yet it has status Active, received SMS appear in RingCentral console but server access logs prove the hook was never triggered.