Skip to main content
New Participant
July 1, 2020
Question

What are the different fax statuses within the call log?

Can someone say what are the fax sending status available on call log if there is a sending error? How long it takes to expire the message if sending is failed even after retry?

    1 reply

    The First Step
    July 1, 2020

    Following are the possible status in call logs:

    Accepted, Connected, line Busy, Not Answered, No Answer, Hang Up, Stopped, Internal Error, No Credit, Restricted Number, Wrong Number, International Disabled, International Restricted, Bad Number, Info 411 Restricted, Customer 611 Restricted, No Digital Line, Failed Try Again, Max Call Limit, Too Many Calls, Calls Not Accepted, Number Not Allowed, Number Blocked, Number Disabled, Resource Error, Call Loop, Fax Not Received, Fax Partially Sent, Fax Not Sent, Fax Poor Line, Fax Prepare Error, Fax Save Error, Fax Send Error 

    refer: https://developers.ringcentral.com/api-reference/Call-Log/readUserCallRecord

    Carrier tries to deliver within 48 hours or so and then expires the message for showing delivery failed