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The First Step
August 23, 2024
Solved

Where the user credentials gonne?

Under dashboard > credentials there’s an N/A where credentials used to be. What happened to them?

 

PhongVu
PhongVuAnswer
Community Manager
August 26, 2024

Either you have not setup your sandbox account or something is really missing. What is your sandbox account id or main company number? If you don’t know what they are, then give me one of your app client id so I can have a look at your account.

6 replies

PhongVu
Community Manager
Community Manager
August 23, 2024

What site is that?

PhongVu
Community Manager
PhongVuAnswer
Community Manager
August 26, 2024

Either you have not setup your sandbox account or something is really missing. What is your sandbox account id or main company number? If you don’t know what they are, then give me one of your app client id so I can have a look at your account.

urielmxThe First StepAuthor
The First Step
August 26, 2024

Ok, for some reason Sandbox was inactive. Sanbox # is +13128838411 but now it’s solved.

Thanks for the guidance!

PhongVu
Community Manager
Community Manager
August 26, 2024

Ok, for some reason Sandbox was inactive. Sanbox # is +13128838411 but now it’s solved.

Thanks for the guidance!

I see this in your dev portal. If you did not see it before, it looks like you did not setup and you just setup today.

 

urielmxThe First StepAuthor
The First Step
August 27, 2024

Yes, thanks. It was set up before, but maybe was removed due to inactivity.