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The First Step
February 17, 2017
Question

Why am I getting errors when trying to send SMS?

We integrated RingCentral API to our Java backend application to send Fax and SMS. We are getting errors when trying to send SMS.

5 replies

Employee
February 17, 2017
What is the error message? Could you please post the code you used to send Fax/SMS ?
The First Step
February 17, 2017
Hello The response from ring central shows sms sent, but you didn't get it. Receipt(status=200, response={ "uri" : "https://platform.devtest.ringcentral....", "id" : 2697082004, "to" : [ { "phoneNumber" : "+XXXXXXXXXXX", "location" : "Aurora, IL" } ], "from" : { "phoneNumber" : "+XXXXXXXXXX", "location" : "Montebello, CA" }, "type" : "SMS", "creationTime" : "2017-02-17T13:18:40.000Z", "readStatus" : "Read", "priority" : "Normal", "attachments" : [ { "id" : 2697082004, "uri" : "https://platform.devtest.ringcentral....", "type" : "Text", "contentType" : "text/plain" } ], "direction" : "Outbound", "availability" : "Alive", "subject" : "Test SMS using a RingCentral Developer account - test sms content", "messageStatus" : "Sent", "smsSendingAttemptsCount" : 1, "conversationId" : 6361148894337916524, "conversation" : { "id" : "6361148894337916524", "uri" : "https://platform.devtest.ringcentral...." }, "lastModifiedTime" : "2017-02-17T13:18:40.265Z"}, key=null)
Employee
February 18, 2017
The response said that SMS was sent. I have no idea why you didn't get it.
February 21, 2017

Can you please mail the developer support team or create a support ticket for further investigation on this? Can you also send us full HTTP request and response?

As the HTTP status code is 200 the SMS should reach to the "to" number.

The First Step
June 28, 2019

Can you check the link and verify if something similar has not happened

https://forums.developers.ringcentral.com/questions/290/most-time-i-cannot-receive-sms.html