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New Participant
November 8, 2017
Question

Why can I not activate my sandbox account?

I can't activate my sandbox account.

when I click the link from my email to activate the sandbox account, I am getting the below message.

Please help me out as quickly as possible.

    4 replies

    New Participant
    November 9, 2017
    I ran into this issue yesterday too. Dev support told me it is a bug and they are working to fix it. They said I should hear back in 48 hours.
    New Participant
    November 10, 2017
    Today I was able to use the link in the original activation email and was able to activate my sandbox account so it looks like they fixed it. 
    The First Step
    June 26, 2019

    If you get similar kinds of issues or exceptions with your account, you can always ask the backend dev support team by submitting a help ticket.

    The First Step
    June 29, 2019

    If you get similar kinds of issues or exceptions with your account, you can always ask the backend dev support team by submitting a help ticket.