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New Participant
December 3, 2018
Question

Why is fax out taking so long?

I am trying to fax POA's to the IRS to discuss client accounts from the website. It is taking over 20 minutes to send. Agents cannot stay on the line that long so i end up having to hang up before the fax gets there. This is unacceptable.

1 reply

The First Step
June 28, 2019

This issue is common in the case of fax. Maybe some network delay. The best option is to contact the developer support team through a help ticket and ask them to investigate.