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The First Step
May 25, 2022
Question

Zapier Integration with InContact

Does anyone know how to Connect InContact with Zapier or a webhook example?

I was wanting to connect InContact with Gorgias.com app to create tickets to missed calls or new voicemails and was hoping to do this using ZAPIER or a WEBHOOK feature.

If you can guide me with the fields with Zapier. My goal is to integrate InContact with Gorgias.com via Zapier.

zapier-in-contact.png

3 replies

ivonneThe First StepAuthor
The First Step
May 25, 2022
PhongVu
Community Manager
Community Manager
May 25, 2022

Saying InContact, do you mean Nice InContact? If so, as far as I know, RingCentral don't have platform integration with Nice InContact, so you have to contact them directly.

Employee
May 25, 2022

At present we have Zapier -RingCentral integration for new voicemail and miss call triggers. For inContact to integrate with us, inContact needs to publish a Zapier integration with action for creating a ticket,

and pair this inContact Zapier integration action with RingCentral Zapier Trigger.

RingCentral Zapier integration provides triggers and actions related to RC use-cases only.