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I have a VA working in the Phillipines, I was just about to buy another user License for her to answer our phone lines and realized that the Phillipines is not listed as an "Agent Supported Country". Does this mean that if i purchase another user license she will not be able to operate it from the phillipines to answer my calls in canada(my home country)?

Hi,We have had about 30 RC phones/extensions for 10+ years now so I'm pretty familiar with admin but there are a lot of new features that I'm learning about. We are adding a small mostly separate division to our company. For now, it will be an executive and his assistant, each with a Polycom VVX 450 deskphone - doubt they'll use web or pc or mobile apps.We would like to configure one incoming (division main) phone number (which is different from our company main number) to:be able to be picked up on either phone,both of these phones to be able to see CallerID of incoming calls as they come in,visually see incoming call blinking on both phones and be able to set different ring type/volume for intercom vs incoming calleither phone be able to place call on hold and pick up from otherto have the same division main outbound callerID for both phoneshave up to four calls simultaneously come in on this division number (example each person have one call on hold and one active call)

What should you do when you run into an error like this"In order to call this API endpoint, one of the following permissions [ReadCompanyAnsweringRules] have to be granted to the authorized user."Or something like this"In order to call this API endpoint, one of the following permissions [ReadCompanyCallLog] have to be granted to the authorized user."

Can I get notification of a incoming call on both my desktop and headset ?

Is there any way to check on my TCR campaign status other than going through phone systems? It has almost been 20 days since I applied and I'm trying to make sure everything is correct and approved before the deadline.

Is it possible for a call to be directed (somehow) to our firm's directory after no one in a call queue answers? The Call queue is set to simultaneous.Our current setup has callers being directed to a Call Queue where during working hours, calls are routed simultaneously to four employees. If no one answers, it goes to a voicemail box. Rather than going to voicemail, I would like it to be directed to a IVR Menu or to a company directly. We are on the standard plan and open to suggestions.Our main goal is to give a team of individuals the chance to answer the phone and then be directed to our company directory if no one answers.Thanks in advance!

Is there a way to track through the audit logs or otherwise if call log media was downloaded?

my ring central app comes up blank

Ringcentral is still not providing an update on the status of our campaign. I e-mailed the TCR support team and have not received a response. Again, we are a healthcare company and rely on the SMS communication with our field staff. The lack of communication is unacceptable.

I've gone with a "ring group", but I lost the ability to have shared voicemails. I had shared voicemails with "call queues" (after a lot of work), but dropped the "call queue" because there's no call waiting with call queues (a 2.5 year old request is outstanding). I found a page describing how to have shared voicemails during closed hours or if you put the phone on forwarding, but there's not a way to have shared voicemails for missed calls during open hours.

We normally text through our ATS (applicant tracking system)/CRM (candidate relationship management) software with an occational response back through our Ring Central service. My questions are: 1) Since we use the ATS/CRM software for texting out to applicants/talent are we covered under an umbrella registration through them (I have posed this question to them and they have no idea what I am talking about) and if that is the case do we still need to register with TCR? 2) If only receiving text through Ring Central are we still required to register (if we do not need to because of ATS/CRM)?

Does anyone know if there is a way to NOT require entering voicemail PIN to access VM when calling from a user's assigned IP Phone? Our old voip carrier allowed this setting to be turned on per user but I don't seem to find a setting like this in RC?

Outbox shows only "Submitted"

I can not adjust the ringer volume, for some reason. This is beyond annoying! I work with headphones all day, and the ringer almost blew my ears out yesterday. I can not adjust just the ringer volume! Am I missing something? Or Ring Central is missing this feature?

Has anyone else seen this. I have 2 agents who only have OB skilling assigned but the latest report (run weekly) shows multiple incidents of RONA. And not Refusals.

Having multiple Users reporting that group messages from their personal RC (non HV) accounts are acting up when the external part messages back. They are coming in as a separate text instead of on the group thread. It was last working 3/13 I'm told. TCR Reg is complete.

I would like to export a list of our users/phones and need the phone serial number. Is this possible?

I have two phones in the same office and they are currently both ringing out with different phone numbers. For example, when you call a customer from one of the phone the caller ID number shows up as 123-456-7890, while the other phone shows as 012-345-6789 (examples obviously). I need them to both ring out with the same number. I have two other offices set up this way but for some reason it is not allowing me to set up these phones that way.

After April 1st when the new regulations go into effect for texting, can we send a text to clients to get their consent to text. Or can we only get consent through email, a form to fill out etc?

I have been trying to add numbers to our account for the last 6 days and have had no luck. We are in Oregon and it doesn't give us any 541 area codes except for Eugene but there are no numbers. Even Portland has no numbers. What is find ridiculous is they want us to call to get new number, that is so unprofessional and not what we are paying good money for. I even tried to select Eugene and it says that I need to pick numbers in the United States. I have had an open ticket on this since 3/21.

How do I designate an existing line to be a shared line? I follow the procedures set up in RC but it wants be to create an entirely new line with a new number? Ideally, I would like to take an existing MVP line that we already have and make a shared line. Is this possible and how do you do it?

I registered for TCR and am at the point where it's asking to create a campaign. Is there an option to send out mass texting with the campaigns? Ex. I want to send 5,000 texts at once to my database about a promo. I didn't think RingCentral had this optin but am not sure now. Please advise thanks!

Is there a way to tell what number an incoming call dialed?For example, if some one dials our -8155 number but its set to forward to two other numbers simultaneously, is there a way to tell that the incoming call was dialed to -8155 and not the other two?

Good morning, Looking to forward one of my numbers to an external number on a permanent basis that has an extension. Is there a way to create a pause/break after the number has been dialed to accommodate this?TIAAdam

I have noticed since the time change in the UK at the weekend the call logs we are exporting from RingCentral are showing one hour behind the current time. If I export a log from RingCentral to CSV the times are correct.What could be causing the log times in the API to be 1 hour slow?