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I have the RC to SF integration all set up and it appears to work. I do have Softphone layouts made and assigned to profiles but get the error below. Any ideas?

Currently we use a cloud service for faxing (because we have one dept. that can receive anywhere from 500 to1000 health care related faxes a day) because of the limitations of RingCentral faxing, we are looking into RingCentral Archiver and/or RingClone so that faxes can be archived on a regular basis. We have a company built Software that is able to access the fax folder within the cloud fax service vendors platform and extract a group of faxes for processing, does anyone know if either Archiver noted above has this type of accessibility (via API, etc.)?Does anyone maybe have this same scenario and use a different Archiver platform?I hope the above makes sense.......

For the past three months we've been having issues with group text messages where if we send out a group text message and someone in the group has T-Mobile, that person does not receive a group text message. Instead, they receive an individual text message from us and when they respond, it only comes back to us. This becomes an issue when say borrowers, agents, brokers, attorneys, etc. are all trying to get on the same page and the person using T-Mobile only sees the text from us and none of the other recipient's responses. It's been causing a lot of unnecessary confusion. We've run into this numerous times now and are able to easily replicate the issue. We even replicated it when it first started happening with Customer Support during our first 3-hour call to them trying to fix this. We were told then that no one else has reported the issue, everything looks fine on their end, and for us to contact T-Mobile. We're all setup wi

Multiple times when in a video meeting, we have had issues where if you attempt to change the background, the application crashes. Is this a known issue and how can we fix it?

We've seen difficulties where attempting to change the background during a video meeting causes the application to crash. Is this a known problem, and how can we resolve it?

When talking to clients we use a recording service, the agent calls the client, then merges them with the recording service.While merging the calls a code has to be put in (claim #) so that the recording can be pulled up at a later date.I have 1 (all other agents have no trouble) agent that has an issue with the code, when she types it in via the dial pad or using the numbers on her keyboard the numbers duplicate.No trouble with placing calls otherwiseEX: she dials 12345, but it registers as 1122334455therefore the code is rejected because it is too many digits.Has anyone seen this issue before, if so, what was the resolution?Maybe RingCentral is not the issue, but if I report the trouble to the Recording Company I can tell them I already researched the RingCentral side

I'm considering installing a polycom ATA via RingCentral to allow some of my staff to still send outgoing faxes via our old fax machine. I'd like to still have all incoming faxes go to email and NOT to the old machine. Is this possible? Anyone have this type of setup or know of how to set this up when I install my ATA?

I have a Lead management system; I need to integrate Ringcentral with that.When a staff clicked a lead call button, start the call from browser. and also they need to take an incoming call from browser. If the staff is not available in front of the system, Call will forward to the phone we already mapped.I am the admin of this Lead manager and I will configure the Ringcentral App details in LeadManager Settings. Staff don't need to authenticate with Ringcentral again.1. Is this possible with RingCentral ?2. I tried with web phone JS, But it looks like need to authenticate for each user.3. I am using PHP & JS for implement this. When I configure app credentials in JS, public can access that. Instead, any option to authenticate from server and use token for JS ? And I noticed only 5 auth request limit also there.Someone please assist me with this issue.

What is the meaning of the master leg in a call log when it is read in detailed mode?

Hello,The user can't place a call, but they can receive calls with no issues. When an outgoing call is placed the bad connection message comes up and the call is dropped. This only happens when the user is working from home, and it happens with the desktop app and web app.Now the strange part is the RC desktop & web app work fine if the user is working from the office. I have tried uninstalling and reinstalling the app to see if that would help and it doesn't.

Let's say I place a call on hold in my office, then I walk to my associate's office and have a conversation with him. My associate wants to speak to the caller. Is there any way my associate can pick up the call holding in my office extension? Or do I need to walk back to my office and park the call or transfer the call to my associate's office? We have Yealink W56H handheld wireless phones.

Hi,I'm trying to make requests to Analytics and getting{"errors":[{"errorCode":"ANL-601","message":"Internal server error, request ID: [6066baea-2d3f-11ee-a7ad-005056bb22da]. Please reach out to Ringcentral's DevSupport or Ringcentral's Analytics team to troubleshoot further"}]}https://platform.devtest.ringcentral.com/analytics/calls/v1/accounts/~/timeline/fetch?interval=Day

Hi Devs! Does anyone have the reference material to add users/extensions to the 10DCL TCR via the API? I am not seeing it on the developer site and would like to just automate it out when creating new accounts.Thanks!

I am developing an app that uses the Telephony Session Events. The problem we face is detecting when the call is finished reliably. Initially, I assumed the call ended when all the parties involved (parties id) got the "Disconnect" message, but this algorithm failed because the events were not coming in the proper order (ordered sequence number), and on top of this, I cannot rely in the sequence number because is not sequential (there are gaps), so, I cannot assume that if I got the sequence 5, I could wait for the previous sequence in order to sort the events.For instance, I can get the following sequence of event numbers: 3, 5, 2, 4, 7, 6, or I can get something completely different like: 2, 3, 5, 6, 4, 7Can someone point me to the right solution?Thanks!@Phong Vu?

Using your code suggestion from your API reference on how to list call queueshttps://developers.ringcentral.com/api-reference/Call-Queues/listCallQueuesI have written the below to try to return a list of Call Queues. Unfortunately, it lists Call Queues AND all extensions. Can you help me with this? I don't understand why its reporting on all extensions when it is supposed to be referencing the call-queues rest APIr = platform.get('/restapi/v1.0/account/~/call-queues')jsonR = resp.json()for record in jsonR.records: print(f'|Extension: {record.extensionNumber}', end="") print(f'| Name: {record.name}')

Hello,New to RingCentral.I'm trying to change the meeting invite template for Outlook. This article seems to be the one. However, I don't see the User Extension Settings the article is talking about. Where is that? I'm logged into Admin Portal. I also looked around the app. I logged into the app through the browser, so it should be up to date. Is the article outdated? It shows as it's published Feb 2023, not that long ago.Thank you!--J

The big boss wants a hardware phone in the office and a hardware phone at home. Shared Line seems like the only way to accomplish this. What problems can I expect by using a shared line for this purpose?

Our objective is to prevent internal agents from receiving transferred calls unless they are available. Presently, calls are being transferred to agents who may not be ready to take them, causing customers to wait on hold or get stuck in a queue if the agent logs off. To address this issue, we aim to allow transfers only when an agent is in an available status. Implementing a warm transfer process could help avoid these problems. However, we are also exploring the possibility of introducing a system setting or enhancement that would automatically check the availability of agents before enabling the transfer function. This way, the transfer option would only be available for selection when the intended agent is ready to take the call.Is this possible?

I submitted a new brand registration (BAEYV8R) yesterday. In the admin portal, it says "please wait a few minutes". Well, it is still Pending. I've tried calling support 2x, they are no help. Actually, they don't even seem knowledgeable on the process at all! Anyone have a tip how to get this moving along? Simply put, if this is going

Hi all, could use some help with figuring out the best way to do this.Right now I have two "DigitalLine Unlimited" lines/user accounts from the former Standard plan offering (I think that's what the plan was called), and two Polycom physical desktop phones for these two lines/user accounts.I'm building out a home office where I would like to have another Polycom desktop phone for use only on the days I am working from home.This new home office Polycom phone and my current Office Polycom phone would never be in use at the same time.Can someone please help me demystify what I need to configure/add/upgrade to my account for this to work per above with respect to incoming and outgoing calling ability.Thanks so much!

I utilized the download feature n the Adoption & Usage report to further understand what made up the summary at the top of the page. I'm assuming there is some calculations going on in the background since the raw data doesn't match the summary. The summary shows 91,146 total calls but when I calculate the total calls column on the spreadsheet I am getting 168,662.Also, what is considered one call? We use ring groups so the majority of inbound calls hit a ring group before they reach a user. Is this added to both the user and ring groups total calls? Could this be inflating the raw data totals?Any further clarification would be appreciated.Thank you

Nice Systems in the fall of 2022 offered Advanced Caller ID. It is not called Universal Call Branding. RingCentral began to offer this service in the Spring of 2023. Unfortunately, the portal for Nice to add and remove numbers for the Universal Call Branding is not available for RingCentral customers. So, I asked my account manager and her team, what is the process to add and remove numbers from the Universal Call Branding service and I have yet to receive an answer. In addition, AT&T stopped all resellers, except a handful, not including Nice Systems, from monitoring calls on the AT&T platform with the call branding service. The last response I received from the RingCentral team was that "this feature is currently on pause". My response to the RingCentral team was if the feature they are referring to is the Universal Call Branding or the AT&T not supported until a new agreement with AT&T is agreed upon. But I have not received an answer. So

I'm trying to get an archive of all the messages for compliance purposes but when I git message-store-report api it returns me 403 Forbidden, rI have added the required ReadMessages App Scope but still getting the error @Phong Vu any help will be appreciatedI can however successfully make an api hit to message-store api

This is ridiculous that RingCentral tries to load up Outlook in my Windows machine when I never configured any integration. I do not use Outlook so this prompt is a nuisance. How do I stop this from occurring?

Does RingCentral have the capability to show a message waiting indicator on multiple desk phones that are in the same Call Queue? Or even something like Visual Voicemail (since we're on ACO) where a glance at a phone can show that there is a voicemail for a call queue voicemail box. I am able to show one extension, if I send voicemail to that extensions voicemail box (not ideal), but if four users are part of a call queue, I'd expect all four users to be able to see that there are voicemails for that call queue.