Ask The Community

A fellow business user recommends Mighty Text SMS services to send & receive SMS and MMS from your computer or tablet using your current Android phone number. Messages stay in sync with your phone's SMS inbox. This app displays incoming messages on her computer monitor. I would like to use the RingCentral SMS is there a way to do what Mighty Text does?

I'm trying to create a key template for a VVX450 with sidecar for multiple users. All I can seee are Avaya phones on the drop-down menu. Is there an option for Poly phones?

Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.Thank you,Sheila B.

Hi! We recently switched to Ring Central and we are working out all the details. Our old system would show you were on the phone with who and give you options while you were on the phone to transfer, put on hold, etc. If you were on a desk phone, or using your cell phone. Is that something that Ring Central can accommodate? We have several people that several remote users that can use the mobile app, but it would be easier to have the call on their desktop within their app to show the options.

Customer would like phones to ring directly to their desks and then if nobody is there to answer they would like it to go to an IVR menu with option. I know I could set up an outgoing message and take an incoming message but they would like the phone system to send them to an auto-attendant if there is not staff to answer.

I'm trying to build call performance dashboard using Power BI with RingCentral API data, I'm having developer console account created a APP with my credentials. Now how to get the API data

Ported one of our main numbers from Bell Canada to Ring Central and now receiving intermittent inbound call failures with message stating that the number is not in service(Ring Central tickets 18066836, 16760462, 16944650). Contacted Bell Canada upper management and they eliminated number from their switches and they state that the number is fully ported to Ring Central. Ring Central changed SIP providers for the number but the issue persists. If the number is fully ported to Ring Central why are we getting intermittent inbound call failure with the message that "the number is not in service"?

I would like to be able to track how many calls I made in a certain time period, as I am not a manager I don't have access to my own statistics. Is there a way to check this number?

i am having issues again this week sending sms messages, i am registered as well for the tcr

We are a company and are trying to share our screen via dragging the participants and presentation on too different screens and wanted to know if that was possible.

I have a VA working in the Phillipines, I was just about to buy another user License for her to answer our phone lines and realized that the Phillipines is not listed as an "Agent Supported Country". Does this mean that if i purchase another user license she will not be able to operate it from the phillipines to answer my calls in canada(my home country)?

Hi,We have had about 30 RC phones/extensions for 10+ years now so I'm pretty familiar with admin but there are a lot of new features that I'm learning about. We are adding a small mostly separate division to our company. For now, it will be an executive and his assistant, each with a Polycom VVX 450 deskphone - doubt they'll use web or pc or mobile apps.We would like to configure one incoming (division main) phone number (which

What should you do when you run into an error like this"In order to call this API endpoint, one of the following permissions [ReadCompanyAnsweringRules] have to be granted to the authorized user."Or something like this"In order to call this API endpoint, one of the following permissions [ReadCompanyCallLog] have to be granted to the authorized user."

Can I get notification of a incoming call on both my desktop and headset ?

Is there any way to check on my TCR campaign status other than going through phone systems? It has almost been 20 days since I applied and I'm trying to make sure everything is correct and approved before the deadline.

Is it possible for a call to be directed (somehow) to our firm's directory after no one in a call queue answers? The Call queue is set to simultaneous.Our current setup has callers being directed to a Call Queue where during working hours, calls are routed simultaneously to four employees. If no one answers, it goes to a voicemail box. Rather than going to voicemail, I would like it to be directed to a IVR Menu or to a company directly. We are on the standard plan and open to suggestions.Our main goal is to give a team of individuals the chance to answer the phone and then be directed to our company directory if no one answers.Thanks in advance!

Is there a way to track through the audit logs or otherwise if call log media was downloaded?

my ring central app comes up blank

Ringcentral is still not providing an update on the status of our campaign. I e-mailed the TCR support team and have not received a response. Again, we are a healthcare company and rely on the SMS communication with our field staff. The lack of communication is unacceptable.

I've gone with a "ring group", but I lost the ability to have shared voicemails. I had shared voicemails with "call queues" (after a lot of work), but dropped the "call queue" because there's no call waiting with call queues (a 2.5 year old request is outstanding). I found a page describing how to have shared voicemails during closed hours or if you put the phone on forwarding, but there's not a way to have shared voicemails for missed calls during open hours.

We normally text through our ATS (applicant tracking system)/CRM (candidate relationship management) software with an occational response back through our Ring Central service. My questions are: 1) Since we use the ATS/CRM software for texting out to applicants/talent are we covered under an umbrella registration through them (I have posed this question to them and they have no idea what I am talking about) and if that is the case do we still need to register with TCR? 2) If only receiving text through Ring Central are we still required to register (if we do not need to because of ATS/CRM)?

Does anyone know if there is a way to NOT require entering voicemail PIN to access VM when calling from a user's assigned IP Phone? Our old voip carrier allowed this setting to be turned on per user but I don't seem to find a setting like this in RC?

Outbox shows only "Submitted"

I can not adjust the ringer volume, for some reason. This is beyond annoying! I work with headphones all day, and the ringer almost blew my ears out yesterday. I can not adjust just the ringer volume! Am I missing something? Or Ring Central is missing this feature?

Has anyone else seen this. I have 2 agents who only have OB skilling assigned but the latest report (run weekly) shows multiple incidents of RONA. And not Refusals.