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We are using the Salesforce integration for making calls. I cant find any details on the admin site about how this traffic flows across my network. if I use the RingCentral app I can add DSCP tagging 46 and apply QoS to the traffic.How his this traffic handled when using the Salesforce integration ? there's no network details in the admin guide. How do I apply QoS to this on my network, when I do a packet capture I can only see traffic from the browser and the endpoints listed on the ringcentral app network page arent listed.

Is there a way to get notified when someone becomes available, in other words turns status to Green?

RingCentral; Desktop: 23.1.22.6903 Windows (x64) 2023-03-23 01:14:47Within the past 3 weeks or so, half of the time when I go to make calls, I will get no outbound audio. I know I am connected to the call because I see the connected time going up. If I disconnect and try to call again, it will then work where you hear the initial 'click' and the ring tone.This never used to be an issue. I have tried uninstalling and reinstalling the program to no effect. My co-worker is also experiencing this same time which started around the same time. We confirmed it's not the headset because he brought in a different one and still had the same issue. He uses the RingCentral App instead.Obviously having to redo phone calls 50% of the time is not viable, so I'm hoping some assistance can be provided

I have been trying to get Ring Central to answer this question for TWO weeks. We don't use Ring Central for any mass texts, just individual 1:1 sender initiated communication with implied consent. First they tell me yes, just complete the campaign form, then my campaign is rejected because - wait for it - it is for individual 1:1 communication. I circle back to Ring Central to ask the simple questions: can or can't nonprofits continue to use text messaging for 1:1 communication after March 31? If so, is there something we're supposed to do? It has been over a week and Ring Central refuses to respond to my questions.Does anyone know the answers to these questions? Thank you in advance, hive mind.

Does RingCentral have a solution for virtual caller ID display? For example, in a ride-hailing scenario, drivers and passengers may call each other through a dialing interface provided in the app when needed, but what they see is a virtual number instead of

I answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate and have been enjoying for the past few months. Today I log on to work and my auto answer is no longer working, it's setup correctly, nothing changed on my end. The only thing I can see that changed is there was an update that changed the "Green available" icon, changed from a green light to a checkmark. Can anyone assist me? I've tried to make it work on Edge(which i always used) and now I've downloaded the app, both do not work anymore for auto answer.

We are aware of this error. When we have customers who have this error, we usually have them contact Ring Central developers and create a ticket to provision the sandbox number for SMS.The customer created a ticket but was given an article instead. https://medium.com/ringcentral-developers/ringcentral-sms-from-phone-number-fd34fc382181The system is already working and worked for most customers. There are just customers with a sandbox number not provisioned for SMS that gets the msg-22 error.Sandbos number: 4702890460Any help would be appreciated :)Thanks in advance!

When executing the "GetCallQueuePresence" the parameter "acceptCurrentQueueCalls" is not returned (according documentation it should be available) - see screenshot.Why is the parameter missing?

Hi, RC team, hope you're doing well!I've been having an issue getting JWT authorization to work. I'm able to successfully get an access token in Postman, but in my code, I only get error code OAU-250 (unsupported grant type). I've tried to follow the directions of the technical guide and by looking at other posts here.In Postman, I'm using a POST request with endpoint: https://platform.devtest.ringcentral.com/restapi/oauth/tokenAuthorization: I entered Basic Auth with my clientId and clientSecret as Username and Password, respectively.Headers are auto-generated by Postman; I don't add any custom ones. Note that when Postman creates the Authorization header, its value becomes "Basic " and then the base64 encoding of my clientId:clientSecret. I can confirm here

We have 2 users and 2 physical phones. I setup a ring group, which seemed to be working properly, until we discovered the second user cannot have a call ring through to his mobile app (his app accepts calls made to his extension). I went to the settings page, and the "ring group" is for "user #1 desktop and mobile", and then for "both of our physical Yealink phones (listed together as 1 box)". I tried to add user #2 desktop and mobile, but then I got this error:"When selecting simultaneous distribution, there can only be up to 2 phones enabled. When selecting sequential distribution, there can only be up to 2 phones inside a ring group. Reduce the number of active phones or number of phones inside ring groups in Call Handling & Forwarding in order to change this setting."Is there a way that both user's apps and both physical phones ring simultaneously?

Is there a way to remove just one guest without blocking their entire domain?

How could I go about splitting the incoming calls from a certain extension to automatically switch over to a new extension after a certain amount of hours. We have two call shifts during the day: 8:30-1, and 1-4:30. Two separate people, with two separate extensions that we have to manually switch each time. Is there a way to do this automatically? I looked at the "User Hours" under Settings, does this affect a single user, if so, if I set one user to one shifts hours, and another person to the second shift, will the extension automatically switch?

No response was provided to the business critical case and we have been chasing the account manager for a few weeks with no response.We can't make calls, receive calls, or load the extension properly due to the issues we're facing.Name

We have sent 16 emails to our account manager and her manager (who has been on leave) without any luck. We only had one meeting with our account manager after I raised a ticket with the billing department to talk to someone and she disappeared again after that.We need to talk to someone new and not the same person, it's really important to talk to an account manager ASAP. Please get someone to talk to us! we don't want to chase up the same person as we have done for the past few weeks with no response.

When going through the TCR Registration process and creating a campaign, there is an option for Conversational Standard Volume vs. Low Volume. I am a bit confused. We will only use text messages for communication with customers regarding scheduling quotes and jobs. Normal, casual conversation. No "marketing campaigns." We will likely be sending less than 15,000 messages per month, but I feel like when we are having a normal conversation with a customer, we may send more than 6 messages per minute during a conversation? Curious on if I should choose the Low Volume option and just deal with the 6 message limit per minute, or if I need to get the Standard Volume option. Any guidance will be appreciated, thanks!

We are working on a project to have a supervisor listen in on the calls being made (live). While going through the API reference guide (Supervisor session) In that, it is asking for a telephony sessionid. I'm sorry, but I cant seem to find a API link to list AL

Hello,My development team and I are developing an app and using RingCentral Team Messaging API.We are using https://developers.ringcentral.com/api-reference/Posts/readGlipPostNew and https://developers.ringcentral.com/api-reference/Posts/readGlipPostsNew. According to these docs, we should be getting an attachment with 20+ fields, but instead when I:attach an image (or file/video) to a RingCentral chatfetch that chat with its messagesI get an array of attachment objects, and each object has these 4 fields:attachments: {contentUri: "https://dl.mvp.ringcentral.com/file/2222653882378",id: "2222

Hi Yesterday I created an app using the call log API and I was able to test it using the sandbox environment. I was able to get the app graduated with multiple requests. I Made all the changes in my code to include the credentials for the production environment and I am getting 400 error which make me think there is an issue with the user credentials. I did notice that the production environment is using an extension that is not mine, it belongs to one of our super users. Do I need to use the password for that extension, or can I use the password of my extension to run the script. Is there any way to change the extension to mine ?

Want to send a fax from a different fax number to my ring central number or account(admin portal) using RingCentral sdk (fax API)The code I am using is:-require('vendor/autoload.php');$dotenv = DotenvDotenv::createImmutable(__DIR__ . '/../');$dotenv->load();$RECIPIENT = $_ENV['FAX_RECIPIENT'];$rcsdk = new RingCentralSDKSDK( $_ENV['RC_CLIENT_ID'],$_ENV['RC_CLIENT_SECRET'],$_ENV['RC_SERVER_URL'] );$platform = $rcsdk->platform();$platform->login( [ "jwt" => $_ENV['RC_JWT'] ] );$request = $rcsdk->createMultipartBuilder()->setBody(array('to' => array(array('phoneNumber' => $RECIPIENT)),'faxResolution' => 'High',))->add(fopen('test.jpg', 'r'))->request('/accou

I am using API to send fax. Fax shows my company name on top left corner "From:<My CompanyName>"How can I change or hide that name. I have tried changing the Caller ID in Admin > Phone System > Caller ID Name but that does not seem to take effect.

@Phong Vu sir how can i verify error count on production account why they error is coming can we check any where error details ..

Does RingCentral provide a 'Video Conference Screen Share tool with Web Based Remote Access/Control? When trying out RingCentral, I could't find the Request Remote Control button, in the View Options dropdown. Is this features still supported? Settings seem to be setup well... Maybe it's not part of the Free trial plan? I found that feature here; https://support.ringcentral.com/article-v2/RingCentral-Meetings-Desktop-App-Request-Give-Remote-Control-Access.html?brand=RC_US&product=RingCentral_Meetings&language=en_USHelp is much appreciated :-)

We just migrated from another Ring Central system, and one the old setup, if a user was on the phone it would ring and not try to send to voicemail regardless of how many times. On new system, it rings about two times and then dumps into the voicemail. Any ideas of how to set up in the previous manner?

Hello everyone, our customer has a requirement to want to be able to turn the AfterHours On/Off remotely without access to the Admin Portal, is that possible?