Ask The Community

Can anybody tell me, how can I implement number masking using ring central when two people call each other.

As a user where can I set the presence config from RC web portal?I am aware of the presence config in RC apps, but was looking from portal

I am having a query RingCentral Directory Assistance. We want to submit detail on Directory Assistance as shown here https://netstorage.ringcentral.com/guides/office_admin_guide.pdfhttps://netstorage.ringcentral.com/guides/office_admin_guide.pdfBut we are not able to find that in online portal of our Sandbox account.Any idea?

I would like to either remove the auto greeting or change it so that the caller doesnt have to enter an extension or press zero to ring to my cell phone.

I'm in the sandbox, writing using the C# SDK. I can programmatically send a fax to the requested number but it appears with no attachment and the cover page has a watermark through it saying - "test fax using ringcentral development account"What am I missing to transition it to the actual fax while in the sandbox environment?Thank you.

On behalf of Partner, they wanted to know if there is a way on the portal to send bill notif to all their admins. TIA.

My client is trying to fax me something. My phone just rings, and when I answer, I hear the beeping sound you get when you try to fax to a regular land line number.

Hi community,We are trying to implement RingCentral supervise by party in our software solution. We have created sandbox application and everything works fine, we can supervise, the traffic is totally fine. When we switch the application from Sandbox to Production, on authorization we got this error on authorization:For authorization we are using RingCentral.Net library in .Net 4.5.Request:Method: POST, RequestUri: 'https://platform.ringcentral.com/restapi/oauth/token', Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers:{X-User-Agent: Unknown/0.0.1 RingCentral.Net/4.1.0Authorization: Basic ODgyRXRIZ3BUOU9GREs4SHp0TjI1UToxU0hTNzVnclJYMjRWakZKVjF4RHdnVmgtWmQ3ZWRTcGVpNG8waHhRMk51dw==Content-Type: application/x-www-form-urlencodedContent-Length: 82}StatusCode: 400, ReasonPhrase: 'Bad Request', Ve

We have a multi-level IVR setup and found that customers are memorizing the pattern, i.e. Option 5, Option 2, so when they call back, they quickly dial 52. The IVR is interpreting this as extension 52 which we have setup to transfer offnet. My request would be to limit the callers ability to entering digits only available within the IVR menu unless and provide a specific prompt to transfer to an extension. i.e. "If you know your parties extension press 9, then from that menu enter multi-digits.

Does RingCentral have plans to expand capabilities to Firefox and Safari because that's half of the people my company deals with.

Hi, I used the Toll Free SMS App. After I sent some SMS, in the report, I got some that were not delivered and it gave me different error codes. Where can I find these codes definitions?SMS-CAR-400SMS-CAR-411SMS-CAR-431SMS-CAR-500

Can we edit the template of the email notification that we are receiving?

What api we can use to get city and the area code?We want to build a test application which fetch the details from ring central apis

How to start with web hook events of getting call and message notifications.Any good reference pls

Generally what we have seen is the contact are based on each user's or extension. So if one user have personal contact other extension cannot able to view it.What about if the user want to share their personal contact with another user.There is no personal contact in admin level. Is there any way to share extension contact with other extension people from company levels?

I would like to do everything that is shown on https://support.ringcentral.com/article/Customize-Notification-Email-Sent-to-Users.html.The problem is that when i go to More-Account Settings-Appearance, there is no tab that says Email notifications. So where do I go to edit the content in email notifications?

I want to create my custom web application which will use RC APIs to control call forwarding features.What APIs can I use to add a new call forwarding number and later have the provision to update if required?Which API can be used?

When an employee leaves the company, we often need to forward their calls to another manager for at least a month. How do we do this, while still deactivating the terminated employees' access to RC? I changed their passwords, but it won't log them out automatically from their mobile RC app, so they technically can still message, etc.

Is there a way to circumvent being able to send a group text message to more than 10 people?

A few weeks ago, for a very short amount of time, I was able to select the option to listen to the call recording directly from Contact Details window that pops up, using the ACD Recording tab. There were two options, one to use a phone line to listen to the call where I put in my cell number which is OK. Then the other option I could just click play for the recording and it was really nice to be able to do that. I noticed a few days ago this is no longer the case and I am back to using my cell phone to listen to calls. Otherwise I have to download the call which is not always needed.

We have rolled out the RingCentral classic app organization-wide and are using it in conjunction with Polycom desk phones. Many of our users have Call Handling settings under Desktop/Mobile App set to "0 Rings/0 Secs" in order to allow the app and their desk phone to ring simultaneously. I got a report from a user today who is a member of a call queue, working remotely (away from their deskphone). They needed to change Desktop & Mobile on their extension to 4 or 5 rings in order to allow queue calls to ring their Classic app long enough to answer. The 0 Rings setting rang once but not long enough to pick up. The queue itself is set to move to the next available agent after 5 Rings/25 seconds.Is this the expected behavior in RC Classic when queue calls come in?

In my call handling & forwarding settings I have my desktop & mobile apps set to ring 3 times and then I have the calls being forwarded to a team member. However, when I receive a call it just rings until I manually forward it. What is the trick to making the rules I set in calling handling & forwarding work?

How do I get RingCentral Meeting to remember username and password on a Mac ?

Does the ADMIN have to logon first to enable something or can you share the link /app with an end usee to enable for their own extention? Does it send out from their number where up to 250K people could respond or does it send from a number that can't be replied from?