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I have been reviewing call logs since the new Analytics portal launched due to KPI impacts. I have found two issues in how RingCentral dispositions/tags a call that is questionable. I say questionable because I consulted with someone who manages an IVR system for 57M customers that I partnered with several years ago.Scenario 1: Customer calls 800 number, selects a queue and is routed to voicemail.Issue: RingCentral will tag the call as Abandoned when the call is sent to voicemail prompt which is correct tag. RingCentral then tags the same call again with Abandoned after voicemail is left. That makes for two Abandoned KPI dings for one call. This is new as of April 2019 after looking back through Nov - March data.I am not sure how anyone is supposed to answer a call when it is in Voicemail so I believe this is an invalid tag for Abandoned since the call has already been tagged.Call Example:Scenario 2: Customer calls 800 number, selects a queue, then presses keypad # for another queue, c

When I have a call set up with someone, I text them 10 minutes before I call them to let them know I'm calling from a number they may not recognize. This number gets added into Dashboard as a number, not as a name. I cannot edit the profile to change that to a name, so I'm stuck with having a huge list of numbers and have no idea who is who. I often end up texting a lot with some of the appointments and it's a pain not having their name...just their number...in the Dashboard. How can these numbers be changed to names? Sure hope there is a way...thanks!

trying to login for first time Trying to set up, get Glip email sez all set but when i login get 502 bad gateway?

I've been having this issue with our conference phone for months and no rep is able to fix it. Whenever a call is put on hold, the person on hold hears continuous ringing as if the call is dialing out.I've been able to set hold music/tones for regular lines but the conference phone doesn't show that option. Has anyone else had this issue??

When u try to connect it has started telling me please check my connection settings

We recently upgraded from standard to premium so we can get rid of gotomeeting and use Ringcentral for online presentations as well, but it turns out we are still limited to 4 attendees per meeting which is really frustrating...All I got from support is that they are aware of it, which doesn't mean anything.I just wanted to find out any details. I do software development myself and I try not to commit to deadlines, but I would like to understand if this being investigated currently, somewhere on the road map for this sprint, next sprint, or just somewhere at the end of a mile long queue in Jira...

Corporate Operations has selected moving our telecommunications system to RingCentral in the "cloud." I am looking for any corporations that have made the transition from an Avaya Call Manager PBX and ancillary programs to RingCentral. I have questions . . .   *  Will we have a single instance environment where we can program our system to meet our specific needs? Or will we be grouped into a multi-user system with only limited or no administrative functions other than MACD?  *  How may "seats" can the system accommodate?   *  How is call recording handled? Can we record individuals as well as call center agents?   *  How are recorded announcements and audible menus added?   *  Can a conference call host record a meeting? Can that host mute individual attendees?   *  How do I set up a Dial-by-Name line?   *  Can I have new voice mail messages send an SMS notice to a cell phone?That's a

Can't see 'em, or check 'em off...

remove member from group message

Why am i nit getting faxes

We are a customer of yours and noticed you changed your primary email domain to ringcentral.biz from ringcentral.comYour email SPF Record is not correctly setup for ringcentral.biz, which is causing your emails to be rejected in our email security solution. This includes login security codes, voicemails, faxes, etc.This issue would affect many of your larger customers who have an email security solution in place.Tech Support had no clue what I was talking about and recommended me to provide this information to you via the community.

We ran out of minutes on our plan this month due to the amount of spam callers calling in to our number. I have been working with support to have theentl system hang up on the robo caller if no prompts are pushed. The problem is, the greeting has to run 3 times before the call is disconnected. Which again, takes a few minutes each call to go through. Curry there is no way they can make a change to disconnect after the first message. I am hopeful that someone there will address this issue before we have to change providers.

US Accountcase # 07226689On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.

When i click on the plug-in I get the message: Please check the current timezone in Outlook Regional configuration". I've unistalled and reinstalled both the Meetings App and the Plugin

how to delete voicemail on my laptop login at ring central - US account

I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help! So frustrating and cannot speak with someone at Ring Central.

First, I am not a developer but looking for answers to resolve an issue some of our clients are experiencing. We have a number of clients who use RingCentral who operate in a server-based environment, many of this connect via Remote Desktop to the server others via a dumb terminal that connects them directly to the server. I understand that it is not possible to run the RingCentral Soft phone on a server for more than one user.My first question is when will the ability for multiple users to be able to run the soft phone on a server be available? I see that it has been requested multiple times over the last few years but don't yet see a definite answer as to when/if this will be available. It seems that as more and more companies move to outsourcing this that it would be a priority.Second, given the limitation above the only solution is to install the soft phone on the user work station. This, however, prevents the soft phone and the applications the clients use from being able to b

Account Type: UKDescription:We have a sales team that calls from leads using 'Click to dial' on the Lead object. After the call these users try to add/update information on the lead record and get the below error:"Changes Cannot Be Saved. The record you were editing was modified by Current User during your edit session."This is intermittent, so hard to predict exactly why it happens, but it must be part of the RingCentral integration as other users do not have this issue. I cannot find any resource dealing with this issue and want to know if anyone has found a workaround or solution?Software version: Desktop App is up to date as of 05/04/2019Users Affected: 30-50

Is there a way to get LOCAL vanity and/or sequential numbers?

Hello, I am new to the Community.How does a user control the order in which documents are faxed through Glip when attaching the documents? I thought that the pages were faxed in the order that they were attached... but now I have multiple examples where that is not the case.Thank you.

U.S. RingCentral user. RingCentral resources defines "many" CM or CRM compatible choices. We have iMacPro computers, currently with two users. Various wonderful software evaluation sites help; but cannot narrow our search based on our needs: (1) simplicity to enter contact data at time of first RC app phone call (address, email, phone and dated notes), then,(2) tracking future email communications, then (3) capability of printing email history, then (4) it would be nice to have seamless (mergeable) document creation if addition of custom fields is possible. But, the main point is "ease of data entry" at time of first phone call and later, without having complicated multi-screen (add-on) procedures. Our corporation will not become very large in the future.We appreciate your sharing your opinion and realize this is a very use-specific request; but our use is definitely not needing complicated marketing management, "pipelines" etc!PS: We do not need so much p

Is there a way to dial the Dial by Name Company Directory from the desktop or mobile apps? I have tried entering the extension into the dial pad (Ext. 1050) and it tells me that it is an invalid extension. If I dial the same extension from a desk phone it works fine. Chat Support couldn't give me a clear answer. Thoughts or answers?

Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?

Account type (U.S.)Related case number (N/A)Detailed description of problem (See below)Previous troubleshooting steps taken (reviewed network requirements and previous forums posts)Software version (RC Phone Version 11.0.1.1.23, android, not sure about iOS)Number of Users affected (Not sure, 50+?)Small business of 50+ employees, we use our personal cell phones with the Ring Central app as our 'office phone'. Regardless of being on our local WiFi or using our individual mobile carriers, there is a 3-4 second delay between callers and users. Does something need to be configured on the app itself?Kind regards