Ask The Community

If I'm using the fax api to send 10 faxes in 1 minute from a single extension, are these sent sequentially or in parallel?

The API endpoint is not returning any calls for the last month. In fact, if I remove the "dateTo", the endpoint only returns calls that took place today. Am I missing something?get url:req.open("GET", "https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?direction=Outbound&view=Simple&dateFrom=2020-02-01&dateTo=2020-02-29&page=1&perPage=100", false);

We were exploring RingCentral fax for sending fax. We wanted to attach pdf docs and send it with Java code. But with RingCentral SDK I just wanted to know how do set the mime type or content type in the code. Any example will be helpful.I tried :`Attachment attachment = new Attachment();attachment.fileName = "c: testRun.pdf";`Is there any way to set the document mime type?

Because we use your service to teach a class of students, would it be possible to have a function so that participants can only send private chat messages to the host? Thanks!

When i try to put an answered call from our external 'Yealink' phone on hold i get an error in guzzle.this is what my api call looks like and i am logged into the platform as all my other calls are working. Im using this https://developers.ringcentral.com/api-reference/Call-Control/holdCallParty as my reference and was also confused as to why this call never needed the extension. Ive tried the call with both the account and extension and got the same error.And The Errors I am getting when running this. Also keep in mind we have successfully recieved the incoming webhook call and i store the telephonySessionId. Also I have implemented delete call session and this is successful ==> https://developers.ringcentral.com/api-reference/Call-Control/deleteCallSessionI Underlined the strange things that popped out to me. Almost looks like it's not swapping in the accountId.Thanks For your help.

Is there any way or api to get notification of the call we missed.We want to have an api that will check if any call was missed or track miss call on periodic basis.Any way in ringcentral apis to do that?

I'm trying to find out why the embedded widget drops a call when the page reloads. We have the code to load the widget via JavaScript in the footer. So, when the user is navigating on the site, that footer will reload with each page request. Why is that dropping the call that was active on the widget prior to the refresh?

Here's the situation:First, I start a RingCentral Meeting from my Windows 10 laptop.Customer Joins the Meeting from an iPhone 11 Pro Max using the Meetings app.Customer then attempts to share a PowerPoint presentation.At that point, a bunch of problems start:The slide is not shown full screen to those viewing the share.The text becomes garbled. In other words, the file isn't rendering properly.Can't do anything to go from slide to slide. Just have to pinch/zoom, etc. to move the view around the screen.Some other related notes:Tried this same thing with sharing a Google Slides slide deck and it works perfectly.Can jump through hoops to share the whole screen of the iPhone and then share that way but it only seems to share in presentation mode.Saving the PPTX file as a PDF seems to be a good workaround. But hard to ask customer to do that every time.Any ideas on how to fix this?

I successfully tested the below endpoint using subscription, also CallControl permission passed for XYZ app.https://developers.ringcentral.com/api-reference/Account-Telephony-Sessions-EventAlso for XYZ clone app, I successfully tested the above endpoint using subscription, but now for this XYZ clone app, CallPermission is not passing.Please guide on this.

I would like to know where i can find the closed conversations in Glip. They are not deleted I had just closed them to remove them from the side menu but how do I see them again if I need something from the closed conversation?

How to set default photo profile if i'm not registered but have access to RingCentral only by link?

Account type (U.S RC Office)A brief description of the business : InLife Claims Helping individuals and businesses recover unclaimed money is our primary goal!A high level description of the product or feature being requested: Glip SMS on Android as its not available for sending SMS that is not included on our contact. And no option on the Play Store to update the AppA typical use case scenario explaining how your business would use the featureBenefit of such feature: Easiest way to check it regardless if outside the company especially checking important messages outside office hoursNumber of Users and/or Digital Lines: 7

Does anyone struggle logging their phone call against an opportunity?The RC plugin only gives me the option for options for Lead, Contact & Account.Opportunity is an option set up within the softphone center in Salesforce.I see no way to search for Opportunity within the plugin.

I see 467 Items that were sent to Ring Central since November of 2019. What has Ring Central done to answer these questions and how do we all get those answers?

A few months ago I switched from a Galaxy S7+ to my new Galaxy S10+ and immediately was experiencing problems with the Ring Central App. I can make and receive calls fine, and everyone comes through fine, but everyone on the other end is experiencing a lot of breaking up and in and out sound. I am told with each and every call that people cannot hear me. The network is still AT&T and I had no problems with the S7+. Using Wifi does not fix anything either. This is for work and is starting to greatly impact our business.Any help in finally resolving this would be appreciated.

I am using Version: 19.10.2 (E. 5.0.10) Build: 144 (rev. 9ff98ad). Where the images used to show for other members in a Team conversation, they now show as broken image links. I have restarted both my workstation and the application. Is this a setting I need to change?

I think we all want the capability that the RC Phone HUD has on our desktop to work on our cell phones but since it doesn't, has anyone found a work around to be able to identify and pickup calls going to a specific ext?Example: I need to make sure when I'm on my lunch break that I can answer incoming calls to our CEO.I have tried:- adding my cell phone to his user call handling, but this simply rings my phone when his rings and I can't distinguis the difference between a personal call to my cell, or a call coming in to him.- i have the ring central app on my phone, so whenever an incoming call comes into my extension, it shows its from ring central, i want this to happen when a call comes into him.- i setup a que - being mindful of the above ^^ i tried creating a que to ring .. and named the que CEO .. but i don't know how to trigger this que without an IVR, but i don't want users to have to deal with IVR, i just want it to ring, and me be able to pickup from my ce

After an Android update my RC phone app would only connect to my Bluetooth headphones when receiving a call. I uninstalled the app and logged in. Now I can;t answer or make calls and have them connect to my headphones. My native app still works fine.

We are trying to add a user to our company's RingCentral system. This particular user is not an employee (a vendor/consultant) so he should not have access to our main company thread where all users on our RingCEntral account is being added automatically. Is there any way to do this?

Ok, before I begin, is this the best place to report a (possible) developer related bug? If not, please let me know.The API docs for call log (https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog ) mention a "recording" response. Is this something that only exists if a call recording was made? Neither sample data set below shows it.Secondly, "message" as a response is not documented. It is shown in Example 1, and I get it in my tests, but it isn't documented.

I receive calls but then a heavy machinery sound plays over soon after clicking (1) to answer the call, and cannot connect or talk, as I can hear only that heavy noice, if they leave voice mail; only that sound is recorded. This is happening for the last 9 months. Receiving calls directly or through the app does not matter. Pls advice any one? Called weebly tech support 3 times. They cud not solve the problem yet.

I have few question on sms since we are new and exploring all the apis here.What is the maximum size of an sms? How much text size it hold? Any limitation?Will there be any affect in sms sending time taken by the sms carrier?If I send an sms from api, how to check message status on delivery to confirm?

We are having an issue, with the headphones on out going calls they work fine but on incoming calls they wont work thru the headphones only thru ring central and computer speakers

One of our user's has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral

New Ring App (Issue)1. Account Type = US2. No case number (it was closed by rep)3. Description (can not receive more than 1 call at time on App, 2nd call goes voicemail)4. Called Support5. Ring Central App Version 20.1.20.0.0706. Only 1 User (me)==== Details ==== (when calls are forward from work phone to mobile using Ring App)I have my calls from my work phone in my office forwarded to my mobile (using the new ring central app).So I am on my mobile phone talking to a client that was forwarded over from my work phone. A 2nd person calls my work phone but since I am already on a call, instead of my mobile phone ringing, it sends the 2nd caller to voicemail.On the old Ring central application, my mobile would at least ring giving me the option to take that call. Now if I am on the phone, it just sends it directly to vociemail, my mobile does not even ring.Maybe I have settings wrong on the new app? I did call support, they told me this feature is not available yet though on the new app a