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First off the API Reference for the Call Handling Rule does not work. If you try to follow the example that is on the API page you get this error:Queue is allowed for Business Hours or Custom rule of department extension onlyThis is because the API Reference is always adding:queue":{"holdTimeExpirationAction":"TransferToExtension"} or queue":{"holdTimeExpirationAction":"Voicemail"}So I created my own Postman call and that worked fine. That is until I decided to not use a phone number in the calledNumbers field that was not on the Auto-Receptionist but was connected to a Site Extension.Everytime I try to create a new rule with a n

USA, Desktop - RingCentral Phone, Latest VersionI want to add recipients to a SMS/Text message I plan on sending out to many people. These recipients are not in my address book. Previously, I added recipients individually.I just tried to copy/paste the recipients from a column in my excel, hoping it would individualize each number. It didn't do this. It created one endless #.Is there a way to do this?Is there a way to create a group for those who I've added?Is there a way to make sure the SMS/Texts are sent individually, and not as a group Text?Thank yo.

Allow copying and pasting multiple contact numbers. I have tried placing a comma after each contact number, it's not going through.

Hi,When trying to transfer calls through to colleagues I can only see that they are available, busy, do not disturb or invisible. It would be really useful for me to be able to see when users are actually on calls as well as busy.For instance if I have an important call that needs taking by a member of the sales team I know that they are on a call rather than just busy.Thanks,Briony

I am using the RingCentral meeting and my camera will lose myself as the focus subject and then turns really blurry. I then have to stop my camera and start it over. Is there something I can do to fix it?

On a Mac running OS X 10.15.4 Chrome Version 81.0.4044.122 (Official Build) (64-bit) and Meeting v 19.4.152079.0420 and Office 365 Chrome Extension, I can no longer set up a RingCentral Video Meeting.I get an error "Outlook.office.com says Unexpected Error. Try again later.I have unistalled and reinstalled all applications and Chrome Extensions, I have restarted my machines, both of them.No luck, error still persists. This started on Friday. I can't tie it to a specific updated or event, but not being able to create events in OWA, is a pain.Anybody having a similar error or issue?Thanks in advance--Pete

I am trying to integrate glip webhook in my SharePoint online/office 365 modern page,I have developer/sandbox account and created sandbox app.trying to post messages via a glip webhook.How i can access token to call/use API??

if the new ringcentral app is supposed to replace the phone app, then it needs to have the same features including the URI setup so i can click to have a phone number called when it has the TEL: url the old phone app has this, it is very weird that you don't have the same capability in this new app.

I have a Salesforce Professional edition in which API is not enabled. I have already integrated ringcentral with Salesforce through an app Ringcentral for salesforce which is available on Salesfore AppExchange platform. I have setup the calling with RingCentral For Desktop. I am not getting incoming calls in salesforce and only getting calls in RingCentral Desktop app. Please let me know if API enabling is mandatory in Salesforce to receive the calls or to make calls from Salesforce. Please reply as soon as possible.

How do I get the debug logs for the Android mobile app?1. Log into your RingCentral Mobile App2. Activate debug logging by dialing *33284564#. 3. A menu will appear for Log Settings. This is where you will switch on Debug logging4. Reproduce the problem.5. Return to the Log Settings Menu and select Send log -> Current log (or select the log from the list based on the naming convention which is the date and time in 24 hour format) -> Send log via e-mailSend this email to your RingCentral support agent6. Switch

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I can only see a black screen. Video settings look fine and I know my webcam works. This has only recently become an issue for me.

When selecting join via video in Ring Central, nothing happens. This feature worked last week. Any fix or update?

When attempting to add a contact using 'Create Extension API', with an email address ending in 'x' (i.e. jsmith@abc.comx', I receive an error:Parameter [contact.email] value is invalid.After removing the 'x', it imports fine. The 'x' bypasses sending an email when an extension is assigned so is there some other way to accomplish this via the API or can the validation for the email field be changed to accommodate the '.comx' extension? The 'x' is allowed when entering the email through the web portal.Thanks!

Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.

Is there a way to monitor Glip messages? I know its no longer called Glip but thats what it is to us.Also, I am an Admin on InContact but am unsure if I am on Glip, how can I check this?

I just dialed one number and it went through to a completely different number. I tried a second time and the same thing happened again. Never had this problem before.

Our team is having issues w/ a lot of calls being dropped. Is there a way to solve this?

The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The only resolution I can see is logging out of the app & then logging back

I would not use my email address it doesn't accept it lm trying to set it up

I want to do this: I want to record a video of myself and a presentation. Then save it and share it with a large amount of people. For example a link or a downloaded video or post it on LinkedIn. Can I do it and how do I do it?

US Verizon account, case # 10612060Call forwarding is not working for 2 out of 3 mobile numbers. Ring Central rep said my phone line or extension previously was corrupt but it's still having problems that no one has the answer for. My number, 1859, is the only cell phone that receives the calls.Here's the detailed call log to show

Account Type U.SI am using ring the central phone app on a Vodafone 4G cell phone and I am unable to send texts. when I called the tech support they said Vodafone does not support texting which the sales team never shared initially. Now what's funny is a friend who referred me to ring central was sitting in the same room with me and we both were using the same network to send texts and he was able to but not me. I asked the technical support guy real time that how is this possible and his answer was he is lucky, that's why. Really??

Since a recent update to 19.8.1 of the RC app (Glip), we can no longer see all our Teams. The number of Teams shown in the left-side navigator pane is controlled by the Preferences setting 'Max Conversations' (number; limit: 60) - itself a bit of obscure naming but acceptable. If we set this to a reasonable number such as 9, to avoid having to scroll the navigator excessively, only the 9 most recently active Teams are shown. Before the update we could click on the Teams category to see the full list in the main window but this now only collapses and expands the Teams category.Is there some other way to get to the full list? If not, please restore the previous functionality.It would be helpful also for each user to be able to control the sort order of the Teams list.Account type (UK)Related case number (n/a)Detail: See abovePrevious troubleshooting steps taken: crawled through the UI, clicking everything...Software

Hello RingCentral, today I have an issue pertaining to the deletion of tasks that perhaps interferes with the HIPAA setting.In my business, we started to integrate reoccurring tasks that repeat on a monthly, up to bi-monthly basis - however there is a problem. These tasks have been deleted off their respective chats automatically. I'd like to infer that it is because we have the HIPAA setting enabled and so past 30 days it would be automatically deleted to fulfill the setting rules.Is there anyway we can override that setting for specific chats/tasks/etc?It seems a bit off that we can 'create' a task that is reoccurring up to a year-basis, yet on the HIPAA setting it states TASKS are deleted after 30 days.And so I am here with this issue at my workplace, having to recreate the missing tasks in the mean time.Possible solution?