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Hey guys I just got RingCentral, I really like it. Only thing is I also have SugarCRM and none of my employees log their calls. Is there any solution that automatically adds calls to contacts and leads in the crm?

I have two questions:(1) What is the maximum delay in milliseconds between a phone call coming in to RingCentral (by means of both soft/hard phones) and the sending of its "Ringing" notification by PubNub Push Notifications. I have the stats from PubNub (they try for 100ms) but I dont know how much time is added from RingCentral activity.(2) I also need the same info when the notification is sent from RingCentral via the web hook approach.More generally, is there any SLA info for the RingCentral Rest API? I can't seem to find anything so thought I'd ask.

Why can't a view-only account "view only"? They still have the ability to delete call logs and recordings. The audit log doesn't log deleted calls either. Need this please!

I have a project using the RingCentral .Net SDK to access RingCentral call logs by extension and store them in SQL Server for custom reporting.The process runs as expected through many extensions, but then fails at with a message "Service Temporary Unavailable". (yes, it says "Temporary" and not "Temporarily".) This does not occur on the same extension each time.I am throttling my requests and have determined that this is not a Rate Limit error. Any ideas are appreciated.

Calls are no longer logging an activity in the Salesforce instance. Unsure how to troubleshoot

I have a jabra vxi v300 and a Lenovo laptop. The laptop doesn't even recognize that the headset is plugged in, so when trying to use it with ringcentral, it simply plays through my laptop speakers. Anyone have any insight as to how to fix this? Thanks!

Whenever the desktop phone rings on my Mac (Version 10.14.5), a voicemail plays. The only way to stop this happening, is to delete the voicemails from the app. However, when a new voicemail is left, the same problem occurs. I have tried deleting and reinstalling the desktop app. If I answer the call, the voicemail plays while I try to speak to the caller (so can't hear the caller), and the caller can hear the other person (in the voicemail) speak. It is all very strange and very disruptive. I updated to the latest version of the app and still the problem persists. This has gone on for weeks and now happens on every call. Any ideas?

Is the RingCentral phone app for Windows desktop supported and compatible to work in an RDS (Remote Desktop Server) version 2019? And if it is.... How does it get installed, since when I tried to install it using the preferred method for installing apps on a Remote Desktop Server and subsequently ran it on a thin client, I received this error:

I am trying to better understand how the SMS API works. Newbie so please bear with me. Maybe I am making this too complicated and there is an easier way.Using ManageEngine's ADSelfService to allow remote users to change their expired and forgotten passwords. It has the ability of sending verification codes via SMS using HTTP GET/POST through a web API. I can define HTTP Parameters and HTTP Request Headers with my POST request. It allows for two variables %mobNo% for the "to" phone number and %message% for the message "text".My problem is Authorization.Looking at the example here: https://developer.ringcentral.com/api-docs/latest/index.html#!#TextMessages.html it appears that authorization is not required. But it doesn't work without giving a Bearer token in there. As this example shows:

I am writing a C# class which will contain all the API methods for ringcentral API's. I need API method for 'Internal Messages' permission. I can't able to find it on RingCentral Connect Platform API Explorer. Please help me writing this method ASAP.Thanks,Mahesh G.

We are using RingCentral for sending our fax. We want to show fax delivered time in our UI. We can get fax status using URL "/restapi/v1.0/account/{accountId}/extension/{extensionId}/message-store/{messageId}". Can any one help me on this?

The entire day the "Graduation Requirements" section for my application shows N/A on all fields and the error message "Error occurs. Please refresh to retrieve the data".It appears to be accessing https://developer.ringcentral.com/api/applications/-XrJ-azURN2W2DDbQbAW8g~I8UW7f9WSKa8gVPw-WnUVA/jou... and then that is returning a JSON object:{"status":{"status":"INTERNAL_ERROR","message":"Internal Server Error"},"eventId":"564d71ab-9eff-4fe3-86a0-ddce19ceffce"}So it looks like something is not working right on your end. Can you please investigate/fix and get back to

I am testing sending a SMS and each time I get a 403 error although I have authorization from the client account. Is it an account limitation or there is something else??!! Thank you!

I want to Update ringCentral login user status (Available, Busy, Do not disturb) through API from my own application. so all our employees can change their status in our own application instead of ringCentral desktop app. Does RingCentral have Api for this?

How long the messages will stored at RingCentral.Inboud SMSFaxVoice..etc

Please let me know how we can integrate an API to an app

Glip is used by our whole business across several countries as a means to have quick collaborative conversations. Controlling when an update occurs in Glip would be of value. Updates to Glip pop up as a notification but there is no means to control when it happens. Work in progress is lost when the update runs. Ideally users should be able to delay the update until finishing a message or select to have it update at a later time.

I am having trouble finding a way to authorize a user using an access token with the re-written RingCentral.NET sdk.In every example I have found in the documentation, it requires you to authorize the RestClient with a username and password. I would much rather authorize with the password once, store the access token, and then handle token refreshes and authorization by passing in the access token.For api calls (i.e. RingOut) there is no option to pass an access token as a parameter.As an example scenario, if someone in my app authorizes their account with a username and password, I encrypt and store the access token. If they for some reason close my app and re-open it within a short time period, I cannot re-authorize the app using the decrypted token that I have stored. I have to pass in the username and password again to get a new token.It seems to me that there is

It looks like RingCentral is forcing the new mobile app on us but we are having some trouble making the switch. Every time you open the app it defaults to the Glip screen which shows a sort of "news feed" of messages but does not include recent calls/missed calls. We don't use Glip at all in our company and just need the app to default to the Phone screen instead. Is there any way to make this happen?

Cant uninstall or update RingCentral on a PC that has need been used for a long time. The error says the PC is missing RingCentral for Windows Desktop Version 8.0.4. In order to uninstall or update the application the installer of 8.0.4 version is needed. I have called RC support and was told they dont have a copy that old. Any ideas??

When attempting to activate an account on the RingCentral test portal when clicking 'Set Up Account' the link followed hangs and doesn't do anything; Ideally I would like to see my account activated so I can test with it.Kind regards,Snakeboard.

We've been seeing the message "unstable internet connection" a lot during our RingCentral Meetings and the video "freezing" (and  "unstable internet connection" message) on our RingCentral Rooms setup.  Starting to troubleshoot and was curious is the list of RC Supernets listed here: https://support.ringcentral.com/s/article/9233?language=en_US#6.Supernets covered just Phones or if it included all 3 services (Phones, Meetings and Rooms).  

Can i get a clarification on this one. I know there is a rate limit on Authentication, is there a limit on outbound SMS as well?

we have created an application which sends SMS to customer through Rest API (curl) hit.SMS is Sending Successfully, but the issue is, when any customer reply against any (or specific) Message.we are not identify the reply of Message.can we use any event or webhooks? for reply of message, which we have sent to customers and we want to store that reply againstspecific message. how we can do this in PHP.if any body have done such type of work, pleas share your response on it. we don't want to use Message store method or with message Id.Thanks

how do you find meetings Note: This conversation was created from a reply on: SMS / Text Auto Responder.