Agents intermittently stuck in "Transition" status on RingCX web – unable to hang up calls

Hey, ​@jenjenjen Join the RingCX Community Hub here! Someone might have experienced this. 
If you don’t get any feedback, circle back and I’ll be happy to escalate with support. 

Hi ​@jenjenjen, I see that you’re a RingCX customer. I recommend joining our dedicated RingCX Community Hub to gain more insights and better visibility for your questions. 😊

​@Mary-Community_Moderator and I are def on the same wavelength!🤣

Oh, I didn’t realize you had already commented. 😅
​@jenjenjen, we obviously want you there. 😊

Thanks. I did not know there is a dedicated community for RingCX users 😅

I requested to join and will ask there as well. I’ve also created a case with RingCentral support, but so far they haven’t provided anything meaningful. 😥